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Cards (12)
Forecasting
Predict the future demand for
raw materials
,
finished goods
, and services
Supply chain management
Manage the flow of
materials
,
information
, people, and money from suppliers to customers
Facility layout and design
Determine the best
configuration
of machines, storage, offices, and departments to provide the highest levels of efficiency and customer
satisfaction
Technology selection
Use technology to improve
productivity
and respond
faster
to customers
Quality management
Ensure that goods, services, and processes will meet customer
expectations
and
requirements
Purchasing
Coordinate the acquisition of
materials
,
supplies
, and services
Resource and
capacity
management
Ensure that the right amount of
resources
(labor, equipment, materials, and information) is
available
when needed
Process design
Select the right
equipment
, information, and work methods to produce
high-quality goods
and services efficiently
Job design
Decide the best way to assign people to work tasks and
job responsibilities
Service encounter design
Determine the best types of
interactions
between service providers and customers, and how to
recover
from service upsets
Scheduling
Determine when resources such as
employees
and
equipment
should be assigned to work
Sustainability
Decide the best way to manage the
risks
associated with products and operations to preserve resources for
future
generations