strategic approach to the effective management of an organisation’s workers so that they help the business gain a competitive advantage
what is the focus of hrm?
plans the workforce needs of a business
recruit & select appropriate staff
appraise, train and develop staff
prepare contract of employment for staff & decide whether it should be permanent, temporary , full or part time
what is the process of HRM?
plan,recruit,selection,orientation,training,performancemanagement,compensation & benefits,career development
what is workforceplanning?
its a process where managersensure that they have the right number and kinds of people in the rightplace, and at the righttime who is capable of performing their task effectively and efficiently.
what is workforceaudit?
it’s a method of reviewingvariouspolicies & procedures within otherareas of an organisation basically is to identifyareas that need improvement.
what is labourturnover and the formula for that?
Labour turnover is the rate at which employees leave a company and are replaced.
The formula for calculating labourturnover is: (Numberofemployee leaving in1year÷Averagenumberofemployees) x 100
what is the cost of highlabourturnover?
pooroutputlevels and customerservice due to staffvacancies before new recruits are appointed.
difficult to establishcustomerloyalty due to lack of regularcontact
difficulty in establishingteamspirits
what are the potentialbenefits of highlabourturnover?
lowskilled & lessproductivestaffleaves and could be replaced with more carefully selected workers
new ideas & practices brought into an organization by new workers
helps business plan to reduce employee numbers, as workers who leave will not be replaced
what is recruitment?
process of identifying the need of newemployee,defining the job to be fill and the type of workerneeded to fill it, attracting suitable candidates and selecting the bestcandidate for the job.
what is selection?
the steps where candidates are interviewed,tested and screened in order to choose the most suitableperson for the vacant post
Recruitment and selection process
1. Drawing up a job description
2. Drawing up a person specification
3. Prepare a job advertisement
4. Making a shortlist of applicants
5. Interviewing applicants and obtaining references
Job description
Detailedlist of key points about the job to be filled stating all its key tasks and responsibilities
Person specification
Detailed list of the qualities,skills and qualifications that a successfulapplicant will need to have
Job advertisement
Can be internal or external recruitment or through newspaper or social media
Shortlisting
Selection process begins, a smallnumber of suitable applicants will be asked for an interview
References
May be obtained from previous employers
Selection
Based on the applicants' curriculum vitae or resume
What are the types of selection tests?
aptitude tests - test applicants ability in specific tasks like retooling a machine, typing skills etc
psychometric test - test character, attitudes and personality by role plays, questions and problem solving questions.
personality test - provide info on a persons‘ preferences and personal style such as extroverted, introverted and etc
what are the benefits of internalrecruitment?
cheaper than using external advertising and recruitment agencies.
often quicker than external recruitment
applicants will already know the organization and its internal methods and no need for induction training.
applicants may already be known to the selection team
culture of the organization will be well understood by the applicants
what are the benefits of externalrecruitment?
avoids resentment sometimes felt by existing staff if one of their colleagues is promoted above them
standard of applicants could be higher than if just limited to internal staffapplicants
externalapplicants might bring in newideas and practiced to the business - helps existing staff focus on the futurerather than stayingthewaysasitis.
what is assessment centre?
a place where a range of test is used to judge job applicants on their potential ability to perform a particular role
what is the definition of employment contracts?
a legal document that sets out the terms and conditions governing a worker‘s job
Redundancy
when a job is no longer required, the employee doing this job becomes unnecessary through no fault of their own
Dismissal
being dismissed or fired from a job due to incompetence or breach of discipline.
unfair dismissal
ending a worker‘s employment contract for a reason that the law regards as being unfair
fair dismissal
inability to do the job even after sufficient training and giving continuous negative attitude at work
disregard of required health and safety procedures
bullying of other employees
deliberate destruction of an employer’s property
employee morale
overall outlook, attitude and level of satisfaction of employees when at work
employee welfare
employee’s health, safety and level of morale when at work
ways to boost employee morale
create growth plan with employee recognize and reward employees
strengthen or coach managers
provide proper tools or stay up to date with new tools
understand what employees consider meaningful
measure employee morale regularly and make positive changes
benefits of improving employee morale?
increase in teamwork across the organization as individuals are more incline to work with one another and collaborate when they feel satisfied with their jobs
better retention wheres teams with high employee morale find that their retention levels are greater than those with lower morale
productivity increases wheres positive employees are significantly more productive and more likely to put in extra effort
what is work life balance?
situation which employees are able to give the right amount of time and effort to work and to their personal life outside work
benefits of work life balance
improved employee morale and job satisfaction
increases attraction and retention of desirable staff
improved customer service and satisfaction
increased employee commitment to the organization
increased productivity
what are six ways to improve your work life balance?
find a mentor to provide advice and insight
plan your vacation & days off in advance
prioritize your top tasks and do them first
take time to rest both mentally & physically
add exercise as a part of your daily routine
donate your time, expertise, or finances
equality policy
practices and processes aimed at achieving a fair organization where everyone is treated in the same way and has the opportunity to fulfill their potential
diversity policy
practices and processes aimed at creating a mixed workforce and placing positive value on diversity in the workplace
impact of diversity and equality in workplace?
help capturing a bigger market share as consumers are attracted by a diverse sales force
employing more qualified workforce as selection is based on merit and not on discrimination
increased creativity because individuals from different background approach problem in different ways
achieve cultural awareness, leading to improved knowledge about foreign markets
promoting diverse language skills, which allows businesses to provide products and services internationally
what is the importance of training?
training is needed to prepare employees for rapid changes in technology
to improve efficiency of one’s organization
training provides employees with new skills, new technology and knowledge and also to attract recruits
types of training?
induction training - introductory training programme to familiarize new recruits with the business
on the job training - training done in the work place on how the job should be carried out
off the job training - training done outside from work place such as work related college courses
on the job training
receive training while employee is working
observing and watching an experienced worker
mentor will teach trainee what to do and at the same time give them support
demonstrating techniques to the trainee and let them practice
cheaper than off the job training
off the job training
training received by the workers are outside of the premises at the local university or college.
seminars, lecturers or workshops
can vary from hours to months or even years
it is tailored to meet specific needs of both business & individual concerned