GE 4 PURPOSIVE COMMUNICATION MODULE 6

• Good listeners are rare these days.
• Studies have shown that most listeners retain less than 50% of what they hear.
• Studies have shown that most listeners retain less than 50% of what they hear.
• Imagine what that means when it comes to a conversation that you might have with your boss, a colleague, or a customer. If you speak for ten minutes, chances are that you have only heard about half of that conversation – and so have they.
• listening is one of the most vital skills that you need if you want to communicate effectively.
• Listening allows you to ‘decode’ the messages that you are receiving, but it also allows you to help others communicate better.
• When you aren’t certain of the message that you have heard the first time, listening well allows you to ask the questions that will clarify the message.
• can all benefit from improving our listening skills
• But listening also helps us to persuade and negotiate with others. It can help us avoid misunderstandings and can just make life more conflict-free in general.
• Self-Awareness. An important tool for becoming a good listener is becoming aware of your own behavior, feelings, and habits when listening.
• SELF AWARENESS

  
  

  All of these behaviors make it difficult to be a good listener. You may be sending the message to the speaker that their message is unimportant – or worse, that they are unimportant.
• As you practice better listening skills, you’ll need to be able to recognize when you’re straying back to these old behaviors.
• Being self-aware will let you self-correct and get better and better at listening to others.
• Active Listening

  Being as attentive and involved in the conversation during the times that you are listening as when you are speaking
• Becoming a better listener

  • Improving your active listening skills
• Active listening

  1. Being consciously attentive to the words that are being said

  2. Being attentive to the whole message that the other person is attempting to relay to you
• Active listening requires concentration and practice
• Active listening means eliminating or ignoring the distractions surrounding you
• Active listening means not spending the whole time coming up with your response to what they are saying
• There are some simple tools you can use to make active listening a regular habit
• Becoming an Active Listener.

  There are five key aspects of becoming an active listener. You will probably already be employing some of them, but may need to practice others.
• Active Listener


  Someone who employs five key aspects to become an effective listener
• Key aspects of becoming an active listener

  • Pay close attention
  • Demonstrate physically that you are listening
  • Check for understanding
  • Don't interrupt
  • Respond appropriately
• Pay close attention

  1. Give the speaker your undivided attention

  2. Use acknowledgements (verbal and non-verbal tools) to show you are listening
• Demonstrate physically that you are listening

  • Use non-verbal and verbal signals to show you are listening attentively
• Check for understanding


  • Personal experiences, perceptions, and feelings can influence how we hear a message
  • Check for misinterpretation before responding
• There is nothing good that comes from interrupting the speaker
• Respond appropriately

  • Show respect for the speaker
  • Gain the information needed to form a response