HCI121 IV Social Aspects of HCI

• Conversational Rules

  • Turn-taking to coordinate conversation
  • Back channeling
  • Farewell rituals
  • Implicit and Explicut cues
• Turn-taking to coordinate conversation

  o    A: Shall we meet at 8?

  o    B: Um, can we meet a bit later?

  o    A: Shall we meet at 8?

  o    B: Wow, look at him?

  o    A: Yes, what a funny hairdo!

  o    B: Um, can we meet a bit later?
• Back channeling

  o    Uh-uh, umm, and ah
• Farewell rituals

  o    Bye then, see you, and see you later…
• Implicit and Explicit cues

  o e.g., looking at watch, fidgeting with coat and bags

  explicitly saying “Oh dear, must go, look at the time, I’m late…”
• SYNCHRONOUS COMPUTER-MEDIATED COMMUNICATION

  • Conversations are supported in real-time through voice and/or typing

  • Examples include video conferencing and chatrooms
• Asynchronous communication

  ·       Communication takes place remotely at different times

  ·       Email, newsgroups, computer conferencing
• Communication technologies

  ·       Move beyond trying to support face-to-face communication

  ·       Provide novel ways of interacting and talking

  ·       Examples include:

  o    Online chatting

  o    Collaborative virtual environments

  o    Media spaces
• DESIGNING TECHNOLOGIES TO SUPPORT GREATER AWARENESS

  • Provide awareness of others who are in different locations

  • Media spaces - “extend the world of desks, chairs, walls and ceilings” (Harrison et al, 1997)

  o Examples: Clear board, Portholes and Cruise
• NOTIFICATION SYSTEMS

  • Users notify others as opposed to being constantly monitored

  • Provide information about shared objects and progress of collaborative tasks