Training and development

• training costs/disadvantages

  • financial costs
  • loss of output while training
  • quality may be poor during initial training
  • staff may leave once trained
  • poor quality training can be a waste of resources
• training benefits /advantages

  • staff become more skilled; this can reduce wastage,increase productivity
  • flexible workforce
  • customer satisfaction
  • easier to introduce changes
  • increased sales revenue
  • customer satisfaction - reduced complaints
  • easier to introduce changes
• What are the three types of training?

  • induction - for newly promoted staff
  • on-the-job -training done in place of work
  • off-the-job - training done out-with usual place of work
• What are the advantages of an apprenticeship?

  • employees gain a recognised qualification
  • may lead to a permanent job
  • employees skills are developed
  • get used to working in a real business environment
  • paid during training
  • contribute to the organisation
• what are the disadvantages of an apprenticeship?

  • staff may leave for a better job after qualification
  • organisations usually pay for the training and exams
  • it can be costly to pay staff to train
• what are the advantages of graduate training schemes?

  • graduates are raw talent and can be molded to fit the specific skills the business requires
  • the attractive salary, benefits and promotion opportunities are motivational to the graduate
  • successful completion of the programe can lead to a full-time position
• Graduate training schemes disadvantages

  • graduates command higher salaries than staff without degrees
  • not all graduates on the programme guarantee full time jobs, increasing staff turnover and impacting morale
• Staff appraisal

  • Often an annual review of performance but may occur regularly
  • A face-to-face discussion between employee and employer
  • Formal record of measured performance
  • Setting of targets and discussion of development needs
  • Feedback on performance
• Staff appraisal

  May be linked to pay