regulation and inspection process

• inspectors carry out inspections using experts to help reach judgements on quality. they need to know the services are safe, caring, effective and well led.
• how inspectors carry out inspections:

  1. identify scope and purpose of the inspection
  2. gather views of SU
  3. gather information from staff
  4. observe service delivery
  5. review records
  6. look at documents and policies
  7. feed back at a meeting with the inspection team and senior staff
  8. publish findings
  9. take action to improve services where needed
• after inspection:

  • service provider is graded
  • requirements or warning notices given, setting out improvements required and timescale
  • organisations and individuals may be asked to implement policy and or practice changes
  • provider might be required to limit range of services or to face criminal prosecution
• actions in response to inspection that providers may have to:

  • write and implement an improvement action plan
  • implement enhanced staff training
  • improve partnership working
  • ensure changes to working practices