The activity of collecting and studying information about what people want, need and buy
Qualitative market research
Involves individuals or small groups of people (called 'focus groups') being interviewed to find out their beliefs, values and opinions
Our emphasis was much more on qualitative research than statistical analysis
Primary data
Information that is collected at first-hand, for example in any primary data or focus group
Focus group
A specially selected group of people who are intended to represent the general public, having discussions in which their opinions are recorded as a form of market research
Our research findings are based on four focus groups, each of up to eight people
Quantitative market research
Involves large groups of people giving information (for example through questionnaires) in order to create statistics
The survey was set up to record masses of quantitative data, as well as qualitative data in the form of written comments
Secondary data
Information about a subject that has already been written or published
Sources of secondary data
Can be internal, such as sales records or customer feedback forms
Desk research
Research that is done in a theoretical way, by reading what has already been written about a subject
Field research
Research that is done in a real, natural environment, for example by interviewing people, rather than in a theoretical way
Product-led
A company that aims to develop new products and then create a market for them
Customer-led
A company that develops new products based on market research, which tells them what customers want
Reverse engineering
A process in which a product or system is analysed in order to see how it works, so that a similar version can be produced more cheaply
Customize
To change the appearance or features of something to suit your tastes or needs
Market sector
One part of a market, consisting of related products or services
Next-generation approach
The way that you deal with or think about a task, problem or situation
CAD
The use of computer software in the design of things such as cars, buildings and machines
R&D
The part of a company's activity that is concerned with applying the results of scientific research to develop new products and improve existing ones
Market test
If a company carries out a market test, it asks a group of people to try a new product or service and give their opinions on it
Suitable
Right or acceptable for a particular purpose or occasion
Test market
A geographical area or a group of people that tries a new product or service so that its qualities can be evaluated
Pilot
A scheme or project which is used to test an idea before deciding whether to introduce it on a larger scale
Launch
If a company launches a new product, it makes it available to the public
Modify
To change something slightly, usually in order to improve it
Invention
A machine, device or system that has been invented by someone
Patent
An official right to be the only person or company allowed to make or sell a new product for a certain period of time
Under licence
To do something by special permission from a government or other authority
Copyright
If someone has copyright on something, it is illegal to reproduce or distribute it without their permission
Piracy
The illegal copying of things such as DVDs, downloads or computer programs
Intellectual property rights
If someone has the intellectual property rights to an idea or invention, they are legally allowed to develop the idea or invention, and nobody else can do so without their permission