The study of identifying and choosing alternatives based on the values and preferences of decision-makers
Decision-making
The process of sufficiently reducing uncertainty and doubt about alternatives to allow a reasonable choice to be made from among them
Concept of Decision Making
Information
Value
Alternatives
Preference
Criteria
Decision Quality
Goals
Acceptance
Types of decision making
Programmed Decisions
Non-programmed Decisions
Strategic Decisions
Tactical Decisions
Operational Decisions
Programmed decision
One that is fairly structured or recurs with some frequency (or both)
Nonprogrammed decision
One that is unstructured and occurs much less often than a programmed decision
Kinds of Decision
Decisions Whether
Decisions Which
Contingent Decisions
Decision Whether
Yes/no, either/or decision that must be made before we proceed with the selection of an alternative
Decision Which
Involve a choice of one (1) or alternatives from among a set of possibilities
Contingent Decisions
Decisions that have been made but put on hold until some conditions are met
Do's of Decision Making
Be honest
Accept the responsibility
Use time wisely
Have confidence
Don'ts of Decision Making
Have unrealistic expectations
Make "snap" decisions
Take unnecessary action
Fool yourself
Quality of Decision Making
Continuous training and development of managers in decision-making skills
Complete good information about the problems and alternatives
Management skills in analyzing information and handling its shortcomings
Experience and natural ability in decision-making
Risks and attitudes to risk
Human factors
Internal Constraints on Decision-Making
Availability of funds and resources
Existing Business Policy
People's Abilities and Feelings
External Constraints on Decision-Making
Constitutional mandate, laws, rules and regulations
Competitors
Lack of technology
Economic climate / condition
Legislations
Lack of supplies (material and manpower)
Lack of manpower
Steps in Decision Making
Define the Problem
Re-evaluate the Situation
Gathering Information
Think of Alternatives
Choose an Alternative
Put your Decision to Work
Approaches to Decision-Making
Authoritarian Method
Group Method
The Decision-making Process
Recognize the problem
Analyze the problem
Consider your goals
Look for alternative
Select the best alternative
Put your decision into action
To improve your ability as a decision maker
Become aware of your own and your family's values
Develop sensitivity to the individual responses of persons affected by the decision
Be objective in viewing the problem that demands a decision
Two kinds of Decision
Decision that is REVERSIBLE
Decision that is NOT REVERSIBLE
Benefits of Planning for Decision Making
Planning allows the establishment of independent goals
Planning provides a standard of measurement
Planning converts values to action
Planning allows limited resources to be committed in an orderly way
Only the risk-takers are truly free
There is really no such thing as permanent security in anything on earth
You are supposed to be afraid when you risk
Risk-taking normally involves a degree of separation anxiety
Guidelines On Risk Taking (accdg. to Robert Harris)
Decide whether the risk is necessary or desirable
Risk for the right reasons and when you are calm and thoughtful
Have a goal
Determine the possible loss as well as the gain
Try to make an accurate estimate of the probability of each case
When possible, take one risk at a time
Use imaginary role-playing
Use a plan
Act decisively
Don't expect complete success
Guidelines On Risk Taking (accdg. to Robert Harris)
Dismissing extremely remote or unrealistic possibilities
Insofar as possible, avoid catastrophes
Recognize the tradeoffs
Maximize expected values
Trade-off
A situational decision that involves diminishing or losing one quality, quantity, or property of a set or design in return for gains in other aspects
Expected Monetary Value (EMV)
An integral part of risk management and is used in the Perform Quantitative risk analysis process
Probability
The likelihood that any event will occur
The formula to calculate the probability is: Probability of an event happening = Number of favorable events that can occur / Total number of events
Impact
The amount that you will spend if any identified risk occurs
Expected Monetary Value (EMV)
A statistical technique in risk management used to quantify risks and calculate the contingency reserve
EMV = Probability * Impact
The sum of the EMV of all events is the contingency reserve
EMV analysis helps in selecting the best risk response strategy
Benefits of EMV Analysis
Gives an average outcome of all identified uncertain events
Helps to calculate the contingency reserve
Helps in selecting the best choice in a decision tree analysis
Does not require costly resources, only experts' opinions
Helps with a make-or-buy decision during the procurement process
Drawbacks of EMV Analysis
Usually not used in small and small-medium-sized projects
Involves expert opinions which may be biased
Works well when you have many risks
Misses positive risks will affect the outcome
Risk Management
The continuing process to identify, analyze, evaluate, and treat loss exposures and monitor risk control and financial resources to mitigate the adverse effects of loss