Quality Service 2

• Cultural Conditioning - a process through which we absorb and interpret the influences, norms, and messaging from our environment and translate them into what we believe to be acceptable behaviors Five steps of Cultural Condi
• Observations - To become aware of a particular behavior but have not yet tried to do it yourself
• Imitations - To carry out the activity
• Reinforcement - Respecting, valuing, honoring and celebrating diverse culture
• Internalization - The cultural influences operating within the individual that shape

  personality formation
• Spontaneous Manifestation - Beginning to become aware of a particular behavior but

  have not yet tried to do it yourself
• Universalism - It refers to a cultural orientation where individuals prioritize principles, rules, and standards that apply universally to all people, regardless of specific circumstances or relationships
• Particularism - Emphasizes the significance of personal relationships, context, and situational

  factors in guiding behavior and decision making
• Individualism -Prioritizes the rights, needs, and goals of the individual over those of the group or community
• Collectivism - Prioritizes the interests, needs, and goals of the group or community over those of individual
• Specific - Social relationships are compartmentalized and boundaries are clearly defined. Individuals tend to separate different aspects of their lives and interactions into distinct categories
• Diffuse - Individuals tend to integrate different aspects of their lives and interactions into a holistic, interconnected whole
• Achievement - Societies are characterized by social stratification based on individual achievement, merit, and performance
• Ascription - Societies are characterized by social stratification based on inherited traits, such

  as family background, ethnicity, gender or age
• Sequential - Refers to a process or series or events that occur in a specific order or sequence, with each step following the previous one
• Synchronous - Refers to activities or events that occur simultaneously or in real time coordination with each other
• Inner-Directed - Refers to an individual’s tendency to rely on their own inner values, beliefs, and goals to guide their behavior and decision making
• Outer-Directed - Refers to an individual’s tendency to rely on external sources of validation,

  authority, or social norms to guide their behavior and decision making