1. Claimant writes to defendant outlining negligence and compensation
2. Defendant replies or ignores
3. If no reply, claimant instructs solicitor to submit N1 form to court or complete claim online at moneyclaim.gov.uk
4. Defendant must send acknowledgment of service letter within 14 days
5. Defendant must defend using an N9 form within 14 days after (max 28 days to file defence)