effective communication

• Effective communication


  The successful exchange of information, ideas, thoughts, and emotions between individuals or groups, resulting in a clear and mutual understanding
• Effective communication


  1. Transmitting messages

  2. Actively listening, interpreting, and responding

  3. Ensuring the intended meaning is accurately conveyed and understood by the receiver
• Channels of effective communication

  • Verbal
  • Non-verbal
• Components of workplace communication

  • Clarity
  • Active listening
  • Respectful tone and language
  • Timeliness
  • Feedback
  • Non-verbal communication
  • Use of technology
  • Cultural sensitivity
• Clarity

  Communication should be clear, concise, and easily understood by the intended audience
• Active listening


  Listening attentively to others and understanding their perspectives is critical in workplace communication
• Respectful tone and language

  Using language that is inclusive, respectful, and free from discrimination or bias
• Timeliness


  Being timely and responsive, ensuring that messages are conveyed promptly and appropriately
• Feedback


  Providing and receiving feedback is an essential component of workplace communication
• Non-verbal communication


  • Body language
  • Facial expressions
  • Gestures
  • Tone of voice
• Use of technology


  The use of email, chat applications, video conferencing, and other electronic tools
• Cultural sensitivity


  Being culturally sensitive and understanding differences in communication styles and norms
• Professional conduct


  The behaviours, attitudes, and ethics that reflect a person's level of professionalism and integrity in the workplace
• Ethical conduct as an Environmental Health Practitioner (EHP)

  EHPs should act in a professional manner, be accountable, competent, objective, and maintain integrity
• Professional acts by environmental health practitioner

  1. Confine themselves to practicing in the field of environmental health in which they were educated and trained

  2. Not conduct a private practice without meeting the requirements of the board

  3. Food inspectors shall perform professional acts only under the supervision of an environmental health practitioner
• Batho Pele principles

  Derived from the Sotho language and mean "People First", introduced by the South African government to promote efficient, effective, and citizen-centric public service delivery
• Batho Pele principles

  • Consultation
  • Service standards
  • Access
  • Courtesy
  • Information
  • Openness and transparency
  • Redress
• The Batho Pele principles are aligned with the ethical values of the HPCSA Code of Ethics and emphasize the importance of providing quality healthcare services that are accessible, equitable, and patient-centered
• Service Standard

  Striving for excellence in service delivery and continuously improving the quality of health care services.
• Information

  Providing accurate and relevant information to patients in a clear and understandable manner, which enables them to make clear and informed decisions about their health care
• Courtesy

  Treating people with kindness, respect and empathy

  And being attentive to their needs and concerns
• Openness and transparency

  Being honest, transparent and accountable in all interactions with patients, colleagues and the public
• Consultation

  Engaging patients in decision making processes, respect their rights and involve them in their own health care management.
• Access

  Ensuring that health care services are available and accessible to all patients, regardless of their background and circumstance
• Redress

  Addressing complains and grievances from patients in a fair, timely and effective manner.