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• Basic pillars of an effective IT governance

  • Effective and motivated leadership
  • Building high-performance teams
  • Managing organizational change successfully
• Effective and motivated leadership


  The ability to lead and motivate others, and understand that the people are the source of all progress and innovation
• Building high-performance teams


  Recruit and retain highly skilled people and define their roles and responsibilities to have clear scope
• Managing organizational change successfully

  Focus on the potential problems that might occur and address them. Moreover, define the metrics to measure the success and continually monitor them to ensure that the organization is on track
• Organizational change


  Any substantive modification or transformation to some part of the organization
• Examples of organizational change

  • New technology
  • New leadership
  • Major process transformation
• Forces for change


  • External force (changes in the general or business environment)
  • Internal force (changes related to the internal functioning of the organization)
• Types of changes


  • Planned change (changes that are planned, designed, and implemented in a timely manner)
  • Reactive change (changes that happen in response to events or circumstances)
• Framework for managing accelerating change

  1. Establish a sense of urgency

  2. Create the guiding coalition

  3. Develop a vision and strategy

  4. Communicate the vision and strategy

  5. Empower a broad-based action

  6. Generate short-term wins

  7. Consolidate gains and produce more change

  8. Anchor new approaches in the culture
• Steps to successful IT governance initiative

  1. Identify executive champion and integrative team

  2. Get the latest on current and emerging best practices

  3. Communicate the IT governance value proposition

  4. Develop a tailored IT governance framework

  5. Decompose the IT governance components into well-defined work packages

  6. Assess the current state of the maturity level of IT governance

  7. Develop a future state IT governance blueprint

  8. Develop an action plan, identify deliverables, and establish priorities

  9. Identify enabling technologies to support the IT governance initiative
• Soft skills for world-class leadership

  • Communication
  • Collaboration
  • Trust
  • Honesty
  • Flexibility
  • Team building
  • Motivation
• Hard skills for world-class leadership

  • Project management
  • Risk management
  • Resource management
  • Portfolio investment management
• CIO's rules for IT service and governance (the 14 rules)

  • Strategic planning
  • Production prioritization
  • Enterprise architecture
  • Project management
  • Time management
  • Technology business management
  • Capital approval
  • Requesting proposals from a third party
  • Relationship management
  • Infrastructure management
  • Compliance with audit, regulatory, and legal requirements
  • Operations procedural compliance
  • Information security
  • Sarbanes-Oxley compliance
• SMART objectives


  • Specific
  • Measurable
  • Assignable
  • Realistic
  • Time-related
• Top characteristics in high-performance teams

  • Clear purpose
  • Informality
  • Participation
  • Listening
  • Civilized disagreement
  • Consensus and fast decisions
  • Communication
  • Clear roles and work assignments
  • Shared leadership
  • External relations
  • Style and cultural diversity
  • Self-assessment
  • Use of technology
• Technologies for teams


  • Same time / Different place (conference calls, audio, videoconferencing)
  • Different time / Different place (memos, faxes, email, computer conferencing, electronic libraries)
  • Same time / Same place (flipcharts, projectors, laptops, electronic whiteboards)
  • Different time / Same place (information centers, team rooms)