WEEK 5 - DIRECTING

• Directing - it is the heart of the management process.
• Directing - the basic management function that aims to build an effective work environment anchored on motivating, supervising, and disciplining.
• Directing - managers instruct, guide, and oversee the performance to achieve the predetermined goals.
• Directing - Gets the job done
• Motivation - It is the key factor in influencing human behavior.
• Motivation - It is anchored on needs, actions, and goals.
• Professionals - seek job that would help them grow and advance in their career, earn them recognition, and give enjoyment in the work they do.
• Attainment - Constantly introduced to new tasks, allows to work toward both short-and long-term goals, thus creating a record of achievement and growth.
• Power - Treat employees like in-house experts. Managers should advice on how to further improve the org. Employees feel valued and taken seriously by the org.
• Belonging - Motivates employees as they feel they contribute to the functionality of the group. Arrange activities that will encourage collaboration and enable to share ideas and experiences.
• Independence - Provide clear goals thus maximize productivity. Work flexibility results from having them set their own hours and choose projects.
• Respect - Give opportunity to voice out their opinions and concerns. Recognize their contributions as essential to the success of the org.
• Equity - Treat everyone fairly, Manager must always consider the employees’ work scheds, job titles, scope of responsibilities, salary, and benefits.
• Recognition - Example: Provided an excellent customer service.
• Compelling mission –formulate a mission that everyone must accomplish

  
  

  ex. assign to create a safety plan
• Balance of achievement and challenge - include employees in strategic planning
• Increased responsibility – allow employees to make decisions
• Communication - it is 50% active listening
• Communication - It is integral to how org achieve their goals. A manager must be able to effectively communicate what, how, by whom, and when a task is to be done.
• Leadership - An important concept that transcends all healthcare professionals.
• Leadership - It is vital to the invention and development of technologies and dosage forms, changes in the delivery of health-care services and products, enhancement of patient outcomes and the quality of life of patients and the community, and success of community’s healthcare org.
• Leadership - Critical component for positive change and development w/in pharmacy org and the profession.
• Leadership - is the ability to influence the actions of others
• Leadership is based on the interaction of:

  1. Leader
  2. Individual or group being led
  3. Situation
• All 3 elements change, almost on a daily basis
• A good leader must understand these changes and develops strategies to work with and through others to accomplish the shared goals and objectives.
• Affiliative style - creates harmony and builds emotional bonds.
• Affiliative style - Focuses on belonging and security through feedback and rewards system.
• Affiliative style - Tends not to give negative criticism or deliver bad news to an employee, thus not allowing to grow or change bad habits.
• Authoritative style – displays self-confidence, empathy, and the ability to develop cooperation and teamwork, develops the end vision and goals while allowing the team to determine how to achieve them.
• Coaching style – help employees improve their performance over time, delegates responsibilities to subordinates to achieve outcomes and encouraging employees to develop new skills.
• Coercive style – demands immediate compliance with orders and directives. Typically has the negative impact on employee's morale, and on productivity.
• Democratic style – observes collaboration and teamwork , are participative consensus developers. Use social skills as primary means for directing the activities of the group.
• Pacesetting style – in contrast to democratic leaders are more autocratic, sets high standards for themselves and expect others to follow the same, predominantly uses the self-management skill.
• Authoritative and coaching styles - appear best, should be used as primary tools for leading groups or individuals.
• Democratic and affiliative styles- are also effective but presents additional challenges
• Coercive and pacesetters – effective in short-term, but used sparingly as this have overall negative impact on the culture and morale of the group