Unit 6 - exam

• Mission:

  “To exceed customer expectations for quality products and value for money”

  • To achieve this mission, Gale papers Ltd needs to focus on quality control and quality culture.
• “Their main competitors stopped trading. As a result, serveral big retailers started to order from Gale papers Ltd. This increase in demand led to significant changes in the buisness.“

  • It is clear that the unexpected rise in demand within Gale papers Ltd (due to their competitors shutting down) has led to a range of decisions that overlooks the needs and wants of their permanent staff and ignores buisness goals.
  • The catalysis for change was due to their competitors stopping trading, leading to a increase in demand.
• Current management style:

  Autocratic management style:

  • Aled and Gethin Had control over decisions, leaving only little input from employees.
  • Lacks creativity - Lacks staff input
  • Lacks employee morale - increase in staff turnover
• Current management style:

  THEROY:

  FW Taylor:

  • Taylors management theory has close links with the concept of an autocratic management style, where the managers have control over decisions and order people below them.
  • Staff close came to dislike Taylors approach as their tasks were getting repetitive, therefore there was an increase in staff turnover and dissatisfaction.
• Change in management and leadership style:

  Paternalistic management style:

  • Dominant authority figure who builds a relationship with employees to develop trust and obedience.
  • Considering the lack of trust between the employees and Aled and Gethin, a paternalistic management style, will build a form of loyalty, making employees feel heared and their needs are met.
• Change in management and leadership style:

  THEROY: Daniel Pink

  • Summaries autonomy into three aspects: mastery, purpose and autonomy.
  • Autonomy allows employees time and space to come up with ideas, allowing Gale papers Ltd to surround with innotative ideas. This allows employees to be engaged with buisness activites.
• Issue 1 - ”only 30 minutes of training“ “errors and mistakes were made”

  • Unsafe work environment
  • Under the health and saftey work act, there are legal obligations, to ensure employees recieve the nescessary training, information and supervision.
  • Decrease employee morale - Increase staff absenses

  Negative work culture - Less productivity - lack consicency of operations - Increased costs due to trianing to new staff if current ones leave.

  
  

  Figure 1 indicates the decrease in employee satisfaction from 65% in 2021 to 30% in 2023. A drop of 35%.
• Recommendations to issue 1:

  
  

  Upskilling:

  • enchances employees skill set
  • allows employees to build on exisitng skills

  Coaching:

  • Measure performance
  • Instructs how to develop skills to enhance peformance.

  Management by objectives:

  • Setting employees specific goals in order for them to work towards.
  • Measure performance
  • Managers can anaylse strengths and weaknessses

  Monitoring:

  • Reviewing effectiveness and progress towards metting the objectives within a time frame
  • SMART objectives
  • Evaluate what is being acheived well and where the gaps are.