Human Resources

• What are 4 stages of Recruitment?

  Conduct Job Analysis, Prepare Job Description, Prepare person Specification and Create a Job Advert.
• What are 4 stages of Selection?

  Receive application forms, Conduct testing, Conduct Interviews, Select and appoint.
• What happens at stage 1 of recruitment?

  Conduct Job Analysis - Identifies the tasks, duties, skills and responsibilities of the position.
• What happens at stage 2 of recruitment?

  Prepare job description - Describe the job that will be done, this includes: job title, duties, responsibilities, salary, conditions, holidays, location and tasks.
• What happens at stage 3 of recruitment?

  Prepare Person Specification - Describes the ideal person for the post this includes : qualifications included, skills required, experience preferred, qualities - patient, caring, interests - sports, reading.
• What happens at stage 4 of recruitment?

  Create job advert - This is drawn up from the job description and person spec.

  Advertise Externally - outside the organization

  Advertise Internally - inside the organization
• What happens at stage 1 of selection?

  Receive application forms - Choose people to interview for the job. It is easy to compare applicants as information is all the same.
• What happens at stage 2 of selection?

  Conduct Testing - Attainment - demonstrating skill. Aptitude - showing naturability. IQ - mental ability (intelligence), Psychometric - personality and traits and Medical - Health issues.
• What tests are taken at stage 2 of selection?

  Attainment, Aptitude, IQ, Psychometric and Medical.
• What are internal methods of recruitment?

  Notice boards, News letters and Intranet
• What are advantages of advertising internally?

  Familiarity with business.

  Strengths and weaknesses are known.

  Inexpensive

  Improves staff moral.
• What are disadvantages of advertising internally?

  Missing out on quality people

  Creates another job vacancy

  No new ideas in the firm.
• What are some ways to advertise externally?


  Job centers

  Advertisements

  Head hunters

  Employment Agencies.
• What are advantages to advertising externally?

  Better quality people apply/ more people apply.

  New employees = fresh ideas
• What are disadvantages of advertising externally?

  More expensive

  Lowers staff moral / less chance of a promotion.
• What is an interview?


  Interviews are the most common way to appoint staff.
• How can you be a successful interviewer?


  Explains the interview process and ensures that all candidates are asked the same questions, puts candidates at ease so they can be their best self, encourages candidate to perform at their best and allows the candidate to ask questions.
• What are advantages of an interview?

  Interviewer can directly compare candidates, they can see how candidates act under pressure and the company can asses the interviewees body language and general appearance.
• What are disadvantages of an interview?

  Candidate may be nervous so may not act confidently, interviewer may not see the best in the candidate, personal prejudices can influence the interviewers choice of candidate, just because someone performs well in the interview doesn't mean they will be good at the job.
• What is off- the - job training?

  Training is undertaken at a different location e.g. training center
• What is induction training?

  Given to new staff, covers background information of the job.
• What is on-the- job training?


  Training takes place within the workplace.
• What is shadowing?


  Involves following/ observing someone closely in the workplace.
• What is a lecture?

  Educational talk to a large group.
• What is a demonstration?

  A practical explanation of how something works
• What is mentoring?


  Advise or train someone normally younger.
• What is retraining?


  Given to employees who have a long period of absence.
• What is twilight?


  Training that takes place after sunset - saves cost.
• What is secondment?


  Temporary transfer to another area for employment.
• What happens during induction training?

  Introduction to staff, company policy and procedures, responsibilities and accountability, tour of the building and facilities, health and safety and risk of evacuation explained.
• What happens during on-the-job training?

  Known as in house training, either by external providers who visit the organizations or own employees (peers).
• What happens during off-the-job training?

  Out with the organization e.g. at a college or training center.
• Advantages of on-the-job training?

  No travelling required, employee is trained while carrying out their job saving costs and can be arranged at a suitable time (flexible)
• Disadvantages of on-the-job training?


  Informal so may not be taken seriously, loss in productivity as there is staff trainin
• Advantages of off-the-job training?

  Networking can occur, training is taken more seriously and concentration is better, employee can return and tell peers knowlege
• Disadvantages of off-the-job training?

  Can be expensive in time and money, some of the training may not be relevant to the job, Employees may leave the business once they have new skills/ qualifications.
• Advantages of training?


  Staff become more competent and flexible, motivation increases, staff become more productive, change is easier to manage, image improves, fewer accidents, reduced waste.
• Disadvantages of training?


  Staff may leave for better paid jobs after training, output is lower while training, costs can be high, work time is lost while training, quality of training must be high to make an impact, staff may request a pay rise after training.
• What is an appraisal?

  An evaluation of workers performance

  Should be carried out regularly

  Discussion between boss and subordinate.
• What is the purpose of an appraisal?

  Workers strengths and weaknesses identified and worker is praised.

  Employee more motivated and pay increased.

  Targets set for employee.

  Employee can air concerns

  Training needs highlighted.