TQM

• Focus on the process

  The process must be continuously analysed for any errors
• Customer focus

  The business continually satisfies customer requirements
• TQM

  Better than quality control as there is a better chance of errors being discovered before reaching the customer
• TQM

  Total Quality Management, continuous improvement throughout the whole business involving all staff
• Any small mistakes can lead to failure within the business
• All employees must work together in order for TQM to be successful
• Increases customer satisfaction
• The business aims to get it right first time every time
• Communication


  Staff can discuss about ideas or potential problems that may occur
• Features of TQM

  • Customer focus-business focuses on consistently meeting customer requirements
  • Communication-staff can discuss ideas and potential problems that may occur within the business
  • Focus on the process- each stage of the process must be consistently analysing for any errors
• Encourages teamwork between employees
• Disadvantage of TQM is that the cost of training is very costly
• Because TQM aims for perfect results it will take years for specific outcomes to be achieved
• Division of tasks

  Employees can become easily bored due to constant repetition of the task resulting in them losing motivation
• High cost to train employees
• Division of tasks


  Production is broken down into many separate tasks
• Division of tasks


  Employees can only specialise in one part of the task