bus 2

    Cards (183)

    • what is operations
      the business functions that organises, produces and delivers products
    • what do operations do
      turns raw materials into finished goods or service
    • what is the production process
      a process that uses resources to produce goods/services that customers will buy
    • what are the 3 production methods
      flow batch job
    • what are the key features of job production
      one-off/ bespoke products
      focuses on customer needs
      high profit margins
      specialist work force
      production process takes time
    • what are the key features of batch production
      some flexibility
      semi-skilled staff
      larger volumes than job
      some automation
      reduce productivity between batches
    • what are the key features of flow production

      standardised production
      low skilled workers
      high automation
      high volume and low margins
      set up cost are expensive
    • what is operations closely linked to
      productivity
      flexibility
      costs
      quality
    • what odes controlling costs in the operations process allow a business to do
      lower prices or high profit margins
    • what technology can be used during operations
      supply chain management
      GPs geographic positioning system
      EPOS electronic point of scale
      3D printing
      e-commerce
    • what positive impacts can technology have on operations
      lower production costs
      speeds up production
      easier to communicate with customers
      fewer mistakes
    • what negative impacts can technology have on an operation
      costly to set up
      can become obsolete
      expensive and time consuming to train employees
      have to lower prices as it not hand made
    • what is economies of scale
      average costs fall as output increases- benefit of being big
    • what is the advantage of gaining economies of scale
      can decrease price and increase target market
    • what is productivity
      output per worker per time period
    • what is the benefit of productivity
      lower costs of producing an item
    • how do you increase productivity
      lowering costs of inputs
      increasing amount produced
    • what factors affect choice of technology used
      productivity-will it increase
      flexibility-do you need it
      costs-set up high/cost per item low
      quality can be maintained
    • why is it important to balance the use of technology
      you need to increase production and productivity while keeping a level of flexibility to meet needs .
    • how does the choice of suppliers impact a business
      costs
      flexibility
      reliability
      customers service/relations
    • why is finding the right supplier be crucial to a business
      competitiveness
      success
    • us it easy to choose a supplier?
      no because there is so much to consider, it depends what factor is important to you
    • what makes a good supplier?
      value for money
      reliable deliveries
      high quality
      short lead time (quick)
      discounts/deals
      flexible deliveries
    • why does a business need a supplier they can trust?
      1. flexible suppliers will provide stock that meets customer needs
      2. late deliveries will lead to no production and no sales
      3. bad quality will upset customers- returns so less revenue and lose customers
      4. it will affect your reputation. sales will decrease and lose loyal customers
      5. if you use one big supplier you can gain economies of scale
      6. if your suppliers delivers for you, you are taking a risk
    • what should a business try do with the management of its stock
      be effective and efficient
    • what lead time ?
      time it takes to deliver stock
    • what are buffer stocks
      minimum stock level kept- safety net in case they are needed
    • what is jit
      stock management system. it arrives on time to use it, you do not store buffer stocks, you make products deliver on the day
    • what is essential with jit
      good reliable suppliers
    • what is the benefit of holding stock (jic just in case)
      increases in demand can be met
      damaged stock is not an issue
      buy in bulk- discounts EOS
      low risk of running out of stock
    • what is the benefit of holding no stock
      lowers costs of storage
      less damage/theft
      no need for stock control staff
      money saved on stock control staff can lead to decrease in price so increase sales
    • what questions should a business consider about the sales process
      how can we grab customers attention
      how can we be prompt/quicker
      how can we meet customer needs better
      how can we encourage loyalty
      will customers be happy with after the sales service
    • why must the sales process be managed carefully
      to ensure customer satisfaction
    • what factors must a business consider when selling their products
      product knowledge
      speed/efficiency
      customer engagement
      feedback
    • what are 2 ways to achieve good quality
      quality control
      quality assurance
    • what is quality assurance
      a system that minimises mistakes/errors
      every part of the process is checked and connected during production
    • what are the key aspects of quality assurance
      1. defects spotted before made
      2. reduces waste
      3. zero errors reach customers
    • why is good servies more important than price for most customers
      it is about quality
      usually the reason they buy the product
    • what can good customer service do to a product
      add value to the product
    • what is the sales process
      identifying the key stages that contribute to customer satsifaction