health and social

• A health care setting:


  a place that provides medical care, preventative screening nd treatment for illness, disease, disability or injury.
• social care setting:


  Offers a wide range of different types of care e.g domiciliary care in a service user’s home and providing protection or support services for adults/children in need or at risk
• examples of a health care setting:

  Dental Practice= check oral health

  Nursing home= where elderly go due to needing medical support

  Walk-in centre= alternative to a GP
• examples of a social care setting:

  Residential home= elderly live in these with no medical needs

  Social services=support vulnerable individuals

  Day centre= helps people get out and make the most out of life
• a service user:


  individuals who access health and social care settings
• service provider:

  individuals who work in a health and social care setting and

  provide care and support to service users.
• The five rights of service users:

  • choice
  • confidentiality
  • consultation
  • equal and fair treatment
  • protection from harm and abuse
• Choice

  Providers must include users in decisions about their care. Give control over their lives and promotes independence. Ensures they receive care and treatment that meets their needs.

  EXAMPLE= providing various meal options
• Confidentiality 


  Keep personal info safe and secure. Have a duty of care to protect personal information which can be written or verbally shared.

  EXAMPLE-doctor can’t tell anyone about someones illness
• Consultation


  When providers share info with a user so care decisions can be made.

  EXAMPLE:explaining different options that can support the service user like being referred to the hospital.
• Equal and fair treatment:

  Ensuring everyone can access health and social care settings regardless of who they are. Treat everyone in the same way so they are not disadvantage.

  EXAMPLE= if someone has immigrated from another country they must be allowed to access a service.
• Protection from harm and abuse:

  Everyone has the right to feel safe, secure and protected .

  harm: physical or emotional injury and can be caused if the environment is unsafe.

  abuse: verbal, physical, psychological. can be a result of prejudice, lack of training.
• the 4 main benefits to maintaining a service user’s rights:

  • Empowerment
  • High self-esteem
  • Service user’s needs are met
  • trust
• Empowerment:


  Refers to the control they feel over their lives. Benefits their well being, feel stringers and more confident so they can make choices themselves

  • encourages independence
  • feel in control
• High self-esteem:


  How much a person values themselves. A lowe self esteem makes a person feel unhappy and worthless.

  • feel valued
  • feel respected
  • positive mental health
• Service user‘s needs are met:

  • recover from their illness/injury better
  • manage their disability/condition better
  • enjoy and achieve at life
  • improve physical and mental health

  EXAMPLE=being helped with tasks and provided with mobility aid
• Trust:


  When their rights are recognised and supported

  • feel safe
  • feel reassured
  • can be confident the provider has their best interests in mind
  • confident in the care they receive
• Person centred values definition:


  Key principles that focus care on the needs of the individual so that it can meet their own unique needs.
• The person centres values:

  • Privacy
  • Choice
  • Independence
  • Dignity
  • Respect
  • Partnership
  • Encouraging decision making of the service user
  • Rights
  • Individuality
• PCV Individuality:


  Recognising each person has their own needs , beliefs and values and they should be taken into account when providing care.

  1. at a day centre-hearing problems-staff should have the right communication skills so that they can provide care.
• PCV Choice:


  service user is supported to make choices to allow them to be in control of their care , where their preferences should be used to inform care.

  1. day centre, should be various activities as people have different interests.
• PCV Rights:


  legislation where providers work within the law to provide a high standard of personalised care.

  1. child with autism should be put into a side room in a hospital to protect their needs.
• PCV Independence:


  Support the service users to have control over their lives so that they don’t have to rely on others.

  1. nursing home , prepare the person to go home
• PCV Privacy:


  Respect and protect the persons privacy.

  1. residential home, knock on the door to protect privacy.
• PCV Dignity:


  Regarding for the users feelings and wishes by respecting their rights and needs.

  1. drawing a curtain in a gp surgery if being examined in a particular place.
• PCV Respect:


  treating the user in a way that they feel valued as an individual by showing their feelings and views are important.

  1. in a gp, if they are told something they wouldn’t share this information or gossip about them.
• PCV Partnership:


  working in the most effective way through requiring the appropriate treatment or support.

  1. social worker would check within a school to see if there is any problems which could imply issues at home
• PCV Encouraging decision making of a service user:

  users are supported to make choices and be in control of their own lives, where it should be based off of their needs by strengthening their abilities.

  1. in an opticians, choosing glasses that best fit their needs.
• The qualities of a service provider (the 6 c’s)

  • courage
  • care
  • competence
  • compassion
  • commitment
  • communication
• 6C Care:

  doing all they can do to provide appropriate treatment that will improve a service users mental wellbeing.

  • care is appropriate
  • doesn’t make assumptions about the service user
• 6C Compassion:

  Putting themself in the users situation to understanding, show kindness, respect and consideration.

  • care is respectful
  • protects privacy
  • recognises emotions
• 6C Competence:

  ability to provide a high quality and effective care by applying knowledge and expertise.

  • training ensures user is at centre of care
  • staff are knowledgeable about care and treatment
• 6C Communication:

  essential in developing good relationships with users, families and colleague. can listen and speak carefully so support and care can be received.

  • meets needs of service user
  • based on trust and choice
  • support rights if service user
• 6C Courage:

  being brave and able to speak up about concerns by doing the right thing even if that means changing the way of working.

  • ensures care given is in the best interest of the user
• 6C Commitment:


  provider is dedicated to providing care and support to meet needs of user.

  • care is focused on user and is of a high standard
• Benefits for applying the person centred values on provider:

  • enables the sharing of good practise
  • maintains or improves quality of life
  • provides clear guidelines of the standards of care that should be given
  • supports service practitioners to develop skills
  • supports rights to choice and consultation
  • improves job satisfaction
• enables the good sharing of practise:

  feel more confident in their work, grow professionally, career progresses as quality of care improves.

  • practitioners and services can work together to provide the most effective care for all users
• provides clear guidelines of the standards of care that should be given:


  service users will receive appropriate care, treatment and attention no matter their needs as staff will all work at high standards of care.
• improves job satisfaction:

  staff know how to provide effective care, understand good practise and meet legal requirements e.g the equality act.

  • positive work environment
  • treat people with dignity and respect
• supports service providers to develop their skills:

  they feel more confident, improves quality of care.

  example= those with mobility issues would be provided with access