sadaf topic 4

• Best practice


  • Being non-judgmental
  • Respecting the views, choices and decisions of individuals who require care and support
  • Anti-discriminatory practice
  • Valuing diversity
• What does it mean?


  • Using effective communication skills such as actively listening to the individual and using the appropriate vocabulary
  • Not make assumptions about the person or their needs
  • Using empathy to see things from their point of view
  • Being open-minded and accepting - not agreeing or disagreeing
  • Being respectful of others' feelings, experiences and values
• Care that meets the needs of individuals


  • Providing person-centred care
  • Individuals' feelings are valued and supported
  • Raising self-esteem
  • Considering the importance of personal religious and cultural beliefs
• All individuals should be treated fairly, staff should not have favourites
• Any discriminatory action or comments by children, staff, care or parents should be challenged
• Ensure that all individuals are included in activities by making sure that the activities are suitable for all needs
• Staff should be good role models by demonstrating inclusive behavior
• Valuing diversity


  • Practitioners are able to build a stronger sense of identity and wellbeing of those who are in their care
  • Diversity ensures strengths, abilities, interests and perspectives are understood and supported
• Professional development/staff training


  • Using effective communication
  • Following agreed ways of working
  • Mentoring
  • Monitoring
  • Performance management
  • Staff meeting
• Enabling informed choices


  • Individuals have the information they need
  • Aiding understanding of procedures, treatments or care plans
• Using vocabulary


  • That can be understood (no jargon or specialist medical terminology)
  • Must use age appropriate language
  • Using specialist methods if required, example sign language, hearing loop, interpreter
• Adapting communication


  • To meet the needs of individuals - repetition, gestures, flash cards, braille
  • Active listening - demonstrating interest in and responsiveness to what a person is saying
• Following an organisation's policies and procedures so that care provided is appropriate, correct and safe. For example, the Equality and Diversity policy ensures a positive and supportive working environment for all practitioners and service users.
• Professional development/staff training

  • Ensures that staff are up to date with the latest legislations, knowledge, methods and skills required for their role
  • Ensures staff are aware of correct procedures to follow such as health and safety, safeguarding and confidentiality
  • Ensures that staff are competent to do the required job role
• Mentoring


  A process in which an experienced person such as a manager or supervisor shares their skills and improves their practice. The experienced person gives advice, answers questions and gives feedback to provide support and encouragement
• Monitoring


  Involves checking the progress or quality of care practice over time. Monitoring can involve: observations; asking opinions of service users, their relatives or staff and/or analysis of surveys, questionnaires or feedback forms
• Performance management


  Is an ongoing process between a care worker and their managers or supervisors. It involves one to one meetings and observations over time to provide feedback on performance and to identify targets for improvements where needed
• Staff meeting


  Give the opportunity to share best practice and discuss what went well. Concerns can be shared, issues raised and problems solved. Reminders of policies or procedures can be given and also updates and general information can be shared amongst the team
• Negative practices


  • Stereotyping
  • Labelling
  • Prejudice
  • Inadequate care
  • Abuse and neglect
  • Breach of health and safety
  • Being patronising
• Stereotyping


  • Sharon, a GP, being impatient with her overweight patients- she thinks all overweight people are fat and lazy
• Labelling


  • Jumping to conclusions about someone, example, an unruly child, a confused and deaf old person
• Prejudice


  • A care assistant refusing to bath a gay man or woman
• Inadequate care


  • Not administering medication on time
  • Rough handling while bathing or dressing an individual, causing bruising
  • Not consulting or taking account of an individuals care preference's
• Abuse and neglect


  • Calling someone names, laughing at them or making derogatory comments
  • Hitting, punching or scratching
  • Not providing regular food and fluids for a patient
• Breach of health and safety


  • Forgetting to lock the door of the drugs cabinet
  • Not using a sharps box to dispose of a used syringe
  • Moving a patient from their bed to a chair without assistance
  • Not regular checking equipment for damage wear
  • Lack of supervision in a nursery or primary school
  • Lack of hygiene when preparing food
  • Not carrying out risk assessment for activities
• Being patronising


  • Sharon, a practice nurse, always speaking very loudly and slowly to all the older adults attending the surgery just in case they are deaf or a little confused
• Challenging discrimination


  1. Challenge at the time

  2. Challenge afterwards through procedures

  3. Challenge through long-term proactive campaigning
• Challenging discrimination at the time


  Speak to the individual and explain how they are discriminating, to raise their awareness
• Challenging discrimination afterwards through procedures


  • Ask them to reflect on their actions or what they said
  • Encourage them to speak with the person they have discriminated against and to apologise
  • Report the incident to senior staff or manager
  • Show the individual the relevant policy, e.g. bullying, confidentiality, equal opportunities
  • Discuss at senior management level so that they can address the issue with training or disciplinary action to raise awareness of the serious nature of what has happened
• Challenging discrimination through long-term proactive campaigning


  • Provide regular training for staff over time to raise awareness of correct ways of working so they can address the issue if they observe any discriminatory practice
  • Send the person who has been discirminating on a equality and diversity course
  • Run sessions or workshops about the values of care
• Applying the value of care ensures that individuals using health, social care and child care environments receive appropriate care, do not experience discriminatory attitudes and have their diversity valued and their rights supported.
• Having complaints procedures means that individuals will know what to do and whom to speak to if their rights or care needs are not being met. It also reassures service users, their families and practitioners that their concerns will be taken seriously. In very serious situations, whistleblowing involves raising concerns about an outside authority such as the Care Quality Commission or Ofsted. They will carry out an investigation and take appropriate action; this could involve prosecuting staff or closing down the care setting.
• Advocacy will provide the individual to be completely independent and represent the individual views. This will also ensure that an individual's rights are recognised. Advocacy would stop discrimination from occurring as the service would include the importance of the individual diversity, needs and desires.
• Having these in care settings ensures that staff are working towards the right guidelines so that safe and effective care is delivered. Policies educate staff about key information on how to promote an inclusive environment for all individuals in their care which stops discrimination from occurring. Legislations are sets of rules from the government which protects all individuals and their human rights.
• Active listening, being calm and objective, and showing empathy are ways to address conflict situations. It is important to approach conflict situations positively, and to actively look for solutions.
• Training would ensure that staff are competent to do the required job role and make the correct decisions which would limit discrimination from happening.