CHAPTER 7 - SERVICE STAFFING

• Culture - referred to as the values, way of life or philosophies
• Psychological Test - Test evaluates mental soundness
• Mentoring - gives advice usually the more experienced of the team
• Internal Training - Known as in house training
• Human Resource Department - In charge to fill workforce
• Recruitment Procedure - Inventory, Analyze workforce, Profile matching, Recruitment process
• Recruitment process - look employees outside or within the organization
• Usual Credentials - educational attainment, physical features, skills
• Attitude for the job - friendliness, grace under pressure, integrity, going the extra mile
• Frontliner Traits - service oriented, emphatic, enthusiastic, responsible, polite, considerate, conscientious, customer focused
• Internal Hiring Advantages - Information about applicant, Fairness of the company, Knowledge and experience within the organization, Organization Culture and Values, Reduce Cost
• External Hiring Advantages - Paradigm Shift and new perspectives, Education and Experience, Diversity of workforce
• The Internet - Greatest invention of today
• Print Advertising - Print media is still common to advertise
• Professional Linkages or Groups - Associations or groups belonging to the same industry
• Internship or Work and Travel Program - These program benefit by providing opportunities for growth and learning
• Referrals or Peer Recommendation - Organizations seek good employees offering better compensation packages to retain them
• Company Image or Brand - A company reputation is a top workplace
• Walk In Application - Applicants personally bring their application form to organization
• Headhunters - Specifically look for professionals in the industry who are performing well in other organization
• Talent Pooling - Maintain a list of candidates for a single position
• Application Form - including personal background, educational attainment, employment history
• Interviews - conducted to confirm applicant information
• Background or References - verify or validate information to ask if they are recommending the applicant for employment