Total Quality Management

• Which among the choices stand for acronym PDSA

   Plan, Do, Study, Act
• What is another name associated with the PDSA cycle?

   Deming Cycle
• Who created PDCA cycle in 1950’s as an easy to follow problem solving cycle?

  W. Edwards Deming

   
• Which stage in PDCA looks at setting goals?

  Plan
• When you create SOPs, which of these contents need to be considered?

  Data Collection/ Standard
• Which steps are critical for consistent implementation of the process improvement?

  Act
• Which process of systematic examination of quality system is caused out by an independent reviewer?

  Quality Audit
• Which of the following describe the process of finding a better way of meeting customer needs?

  Quality improvement

   
• What type of audit is conducted by someone from within the company to ensure that a quality system is being followed?

  Internal Audit
• What type of audit is requested by someone from outside the company?

  External Audit
• Which PDCA step involves measuring to find out whether the change has accomplished the objective?

  Check
• Which PDCA step involves everyone in the process to review and implement the change?

  Act
• Which pdca step involved implementing the change slowly on a small scale?

  Do
• What is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system?

  ISO- 9000
• Which of the following is not part of the standard established by iso 9000?

  Increasing delivery time
• Which of the following is the definition of quality?

  Fitness for purpose
• Which of the following is not one of the major categories of cost associated with quality?

  None of the above
• Which of the following is not true about TQM?

  Focused on workers activity rather than management
• Which among the given information below as the basis of factors criticizing total quality management?

  Weak implementation of TQM practices or strong management perspective
• Which does not include as the total quality is concern?

  Price
• Which of the following is not an evidence of service as experienced by the customer?

  Procedure
• Which of the following will not decrease as a result of better quality?

  Maintenance Cost
•  Which of the following is not a reason which may prevent the successful adoption of a continuous improvement program?

  Incentives scheme linked to the program
• Which refers to the major business functions consisting of research and development, product design, manufacturing, marketing, distribution, and customer service?

  Value Chain
• Which among the choices is the other pillar of Total Quality Management aside from product, process, system  people?

  Leadership
• What is meant by the process of motivating employees to bring out solution to the problems in the organization as to accelerate the implementation of Total Quality Management?

  Recognition
• Which one of the process of implementing Total Quality Management that helps organization to improve their reputation and credibility not only within the organization but also amongst its customers?

  Building Credibility
•  What is meant by a continual improvement or incremental improvements in the process of implementing Total Quality Management?

  Accumulate Small Gains
• Which barrier of the Total Quality Management implementation that speaks about adding committees to the organization or creating additional people to work within for a faster and a better service?

  Ad-hoc Organization
• Which from the barriers of implementing Total Quality Management that has not clearly identified the actions or steps to take the vision happened?

  Lack of clarity in company’s vision
• Which from the barriers of implementing Total Quality Management that the company itself does not have a maintained record resulted to misleading plans of the company?

   Losing tract of business performance
• Which is not one of a management technique under Praise and Punish as process of implementing Total Quality Management?

  Authoritative and Consultative
• What is meant by the system uses less control over employees than exploitative authoritative system, however, this system motivates employees through potential punishment and rewards?

  Authoritative and benevolent
• What is the focal point of all quality control?

  Customer Focus
• Which statement is false?

  Manufacturing Unit should be the unit focusing on Quality Improvement among all units in an organization
•  What are the benefits of 5S ?

  a. Reduce searching time c. Reduce downtime

  b. Reduce waiting time d. All of the above
• What kaizen stands for?

   Kai-to modify, Zen-to improve
• How to initiate Kaizen as a gradual process of development in business process?

  a. Start with small improvements c. Highlight problems, don’t hide them

  b. Start with easy area d. All of the above
• Which among the following is a part of 5S?

  Standardize
• What does Kaizen mean, when translated from Japanese into English?

  Change good