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1. Marketing and People
1.1 Meeting Customer Needs
The Market
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Created by
Aamina Naqvi
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Cards (62)
what is the definition of brands?
name, image or logo which help one product/service stand out from its
competitors
what does adding value mean?
process by which firms
increase
the
price
that the consumer is willing to pay
what happens when brands add value?
makes products/service more
desirable
to consumers
how does brands influence the position of business within its markets?
mass markets: use branding to stand out from competitors
niche markets: use branding to communicate their offering to a small, well defined group of consumers
strong brands charge higher prices than weaker brands
perceived quality in strong brands is better than weaker brands
what is a mass market?
where a business sells into the largest part of the market, where there are many similar products offered by competitors
what is a market segments?
groups of consumers who have
similar
characteristics
when
does a mass market occur?
when
businesses
sell their
products
to most of the available markets
what are the characteristics of a mass market?
products are less
unique
s
low average costs
low prices - greater affordability + higher sales volumes + lower profit margins
what
is market research?
gathering data from consumers which is used to influence business decisions
what are the aims of a market?
identify
,
anticipate
and satisfy consumer needs and wants
what is a market?
any place where
buyers
and
seller
can meet
what is a niche market?
where a business targets a smaller segment of a larger market, where customers have specific needs and wants
when does a
niche
market
occur
?
when
businesses identify
and satisfy the
demands
of a small group of consumers within the wider market
what
are the characteristics of a niche market?
high prices
allows business to earn
higher profit margins
high prices
makes products less affordable
high average costs
products are more unique
sales revenue - price x quantity
sold
sales of a
business
/ total sales in the market x
100
what is a dynamic market?
a market that is always changing
what is a
monopoly power
?
a
large business
which
dominates
a market
what
are the four area to consider when examining dynamic markets?
online retailing
how
markets change
innovation
and
market growth
adapting
to
change
what
is online retailing?
involves
selling
products via the
internet
what are the advantages on online retailing?
access to more consumers
longer trading hours
cheaper to run
collects data by tracking consumer behaviour
can receive offers
available anytime
what are the disadvantages of online retailing?
can be expensive
dominated by larger businesses
high levels of competition
lack of personal contact with customers
some consumers may struggle
credit card fraud
why would a market change?
changing
market conditions offer new opportunities for firms + pose
threats
what are the changes that cause markets to be dynamic?
consumer tastes
demographic
amount of competition
legislation
what is market growth?
the measurement of the change in the entire market
what are the market growth factors?
increasing population sizes - increases demand
increasing incomes - increases demand
changing tastes
why is adapting to market changes important?
allows business to thrive in dynamic markets
what are the strategies to adapt to change?
create
flexible business structure
meet customers needs
invest in staff training, new products
what
is first mover advantage?
competitive
advantage gained by being the first business to introduce a new
product
/service to the market
risk?
the possibility that things will go wrong
what
is risk management?
process of identifying, assessing and preparing for potential
threats
to business
success
what is uncertainty?
the unpredictable and uncontrollable events that affect businesses
what
is sales volume?
number
of
products
sold
when does competition occur?
when at least two businesses are providing goods to the same target market.
what
is direct competition?
occurs when the business is targeting customers with the
same product
as a
competitor
what
is indirect competition?
occurs when firms sell
different
products but compete with each other for customers
disposable income
what is
disposable income
?
money that consumers have left from their pay check after they have paid their taxes
how
does competition benefit consumers?
businesses offer
lower prices
businesses produce better
quality
products
businesses provides better
customer service
what
does the absence of competition cause?
reduces incentives
for
businesses
to innovate, be efficient or offer consumers lower prices
income
: money left over after paying
expenses
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