2000 highly trained volunteers with a wide range of roles. They're local, independent charities that provide free, confidential advice and info whoever you are and whatever the problem. They're managed and used by people within the community, they deliver services that meet their needs. They provide practical advice, negotiate on behalf of clients and even represent them formally such as at tribunal hearings. The bureaux give anonymous statistics and info to the citizens advise so they can identify things that cause people hardship and campaign for change.