Organisational Communication

Cards (3)

  • What is organisational communication?

    It is a form of communication that is specific to organisational context and is necessary for:
    a)assisting management in making important decisions as it relates to PLOC
    b) coordination between departments
    c) for individuals/for employees
  • What is internal communication?

    Internal communication involves sharing information with colleagues & supervisors. It also involves clarifying procedures, updating management on progress and evaluating employee performance.
  • What is external communication?

    External communication is focused on persons outside of the organisation and involves the following:
    1)answering customer complaints and questions
    2)marketing of products and services