Lesson 4: PRESENT ROOM SERVICE ACCOUNT

• Steps and considerations to follow in achieving the presenting from service account

  1. Checking service, documentation before presenting to the quest

  2. Present room service account

  3. Process payment of room service account
• Checking service, documentation before presenting to the quest


  1. Verify and confirm the information to those guest who are asking for their bill in the room service

  2. Information needed such as registered quest name, room number, delivery time, credit card of charge to the account type, is it in cash basis account and total account
• Present room service account


  1. Proceed to the registered guest name

  2. Present and explain the bill

  3. Provide a bill and politely

  4. Ask for confirmation of the bill
• Process payment of room service account


  1. Double check again the account of bill

  2. Ask for signature for verification before processing the account

  3. Sometimes, the staff must return to give back the change for the registered guest in the room