Lesson 5: CLEAR AWAY SERVICE EQUIPMENT

• Removing room service trays, trolleys and service items

  1. Remove items

  2. Collect used trays and trolleys

  3. Ensure everything is compiled well to avoid breakage

  4. Conduct floor check to avoid guest risk and prevent untidy corridors

  5. Check trays and trolleys as standard duty
• Room service staff duties


  • Collect immediately the used trays and trolleys
  • Ensure everything is compiled well to avoid breakage
  • Conduct floor check to avoid guest risk and prevent untidy corridors
  • Check trays and trolleys as standard duty
• Make sure nothing is left behind when getting up all the items
• Room service staff must promptly collect and dispose of all used trays and trolleys, especially if housekeeping reports left-out items. They must ensure everything is well-compiled to prevent breakage and conduct floor checks to prevent untidy corridors. This is a standard duty to ensure no items are left behind.
• Return room service trays, trolleys, and items to their appropriate locations after collection to maintain standard maintenance and ensure fast service for staff. The procedure includes unloading trays, checking trolley condition, cleaning and sanitizing, storing soiled linen, refilling salt and pepper supplies, and placing vases or centerpieces in a safe area to avoid breaking glasses.