Non judgemental- respecting a person’s feeling, experiences and values even if they are different from yours. Not judging or criticising someone because of your own beliefs
Professional development -the process of improving and increasing the skills and capabilities of staff.
Monitoring- to measure and check the progress or quality of something over time
Performance Management- ongoing process between a care worker and their supervisor involving meetings and observations over time to provide feedback on performance and identify targets for improvement where appropriate
Being non- judgemental
Using effective communication skills and methods, e.g. active listening
Assumptions are not made about people
Being open minded and accepting
Being respectful of their feelings, experiences and values
Respecting the views, choices and decisions of individuals who require care and support
Care meets the person's needs
Providing person- centred care
Individuals feel supported and valued
Raising self- esteem
Anti-discriminatory practice
Treating service users, staff and relatives fairly
Ensuring no one is excluded from activities (making them accessible)
Being positive role models
Applying values of care appropriately
Providing information regarding complaints procedure
Valuing Diversity
Offering choices- menus
Celebrating a range of festivals
Children have access to a range of different toys
Using Effective Communication
Making sure individuals have the information they need to make informed choices
Assisting individuals to understand procedures including treatments and care plans
Age appropriate vocabulary
Using special methods of communication if needed
Active listening
Following agreed ways of working
Following an organisationals policies and procedures - so care provided is appropriate, correct and safe
Providing training and professional development opportunities for staff
Ensures staff are up to date with legislation, knowledge, methods and skills that they need for their role
Make sure staff are aware of the correct procedures to follow- health and safety, safeguarding, confidentiality
The care certificate- ensures new care workers know how to provide quality care and have an understanding of equality, rights and diversity
Mentoring
A supervisor or manager sharing their knowledge and skills with another person to help them develop their skills and improve their practice
They provide advice, feedback, support and encouragement
Monitoring
Involves checking the progress or quality of care practice over time
Can involve; observations, asking opinions - service users, staff, families. Analysis of survey's, questionnaires or feedback forms , analysing the type and number of complaints
Performance Management
Process between a care worker and their manager or supervisor. Can involve one to one meetings, observations over time to provide feedback on performance and identify targets
Staff meetings
Opportunity to share best practice and discuss what went well
Concerns can be shared and addressed
Reminders of policies and procedures can be given as well as updates
Ensuring understanding and awareness of best practice
An individual care worker may carry out a skills audit, reflect on their own practice & produce a personal development plan.
Staff could share good practice
Inexperienced staff could have a mentor to develop their practice.
Provide training and adequate resources to do the job to a high standard.
Discriminatory Practice
Stereotyping- A G.P. being impatient with overweight patients as she thinks they are all fat and lazy
Labelling- jumping to conclusions about someone
Prejudice - Care assistant refusing to care for a gay man or woman
Discriminatory Practice- Inadequate care
Not administering medication on time
Rough handling
Not taking into account individuals preferences
Discriminatory Practice- Abuse and Neglect
Name calling, laughing at them
Hitting or punching them
Failing to provide food or drinks regularly
Discriminatory Practice- Breach of healthandsafety
Forgetting to lock drugs cabinet
Not using sharps box to dispose of syringes
Moving a patient without assistance
Failing to carry out risk assessments
Lack of hygiene when preparing food
Discriminatory practice - Being patronising
A practice nurse speaking loudly and slowly to older adults in the surgery
Method of challenging discrimination-challenge at the time
Speak to the person and explain how they are discriminating to raise awareness
Ask them to reflect on their actions
Encourage the person who has used the language to apologise
Challenging discrimination- challenge afterwards through procedure
Show the individual the relevant policy
Discussions at senior management level- can address the matter with training or disciplinary action to raise awareness of the incident
Challenging discrimination- challenge through long term proactive campaning
Challenging discrimination- challenge through long term proactive campaigning
Providing regular training for staff over time to raise awareness
Ensure the person who has been discriminating is sent on an equality and diversity course
Values of care training
Challenging discrimination- providing information on complaints procedure and whistleblowing
Service users know what to do and who to speak to if needs are not being met
Reassures them that their concerns will be taken seriously
Whistleblowing - raising concerns about poor practice from a outside authority- they will then launch an investigation and ensure appropriate actions are taken
Challenging discrimination - Advocacy services information provided
An advocate is independent and represents and individuals wishes and views to make sure they are recognised. They act in the best interests and speak on their behalf if unable to do so
Challenging discrimination- Implementing legislation, codes of practice and policies
Promoting good practice by providing guidance regarding the aspects of care in the codes of practice, policies and legislation ensuring staff are able to respond and act appropriately in any situation
Professional conduct and expectations are clear
Ensures service users, families, practitioners and staff are reassured, feel safe and secure and make sure there is a system of redress
Challenging discrimination- Dealing with conflict
Handled in a manner that involves active listening, remaining clam, objective and show empathy
Situations should be approached positively and actively seek to find solutions