Etiquette

• Etiquette


  One of the most misunderstood words in the English Language. It is not some rigid code of manners, it's simply how person's lives touch one another
• Etiquette


  It is about building relationships, plain and simple. It gives us clues as to how we should act and what we should do in any given situation, so that we can be as successful as a possible in our interactions with the people around us
• Three things that affect a relationship

  • Actions
  • Appearance
  • Words
• Job skills


  The capabilities you bring to work
• People skills


  A set of skills enabling a person to get along with others, to communicate ideas effectively, to resolve conflicts, and to achieve personal or business goals
• Etiquette


  The power that fuels our relationships, by helping us know how to act and how to expect others to act in any kind of situation
• Manners


  Not rules, they are guidelines. They tell us what to do in all kinds of situations and what we can expect other people to do
• The 3 Principles that Govern all Etiquette

  • Consideration
  • Respect
  • Honesty
• Consideration


  Looking at the current situation and assessing how it affects every who is involved
• Respect


  Looking at how your possible actions will affect others in the future
• Honesty


  Acting sincerely and being truthful, not deceitful
• It is not enough to be considerate, respectful and honest. You must also be sincere. If you are not, people will see through your veneer</b>
• Conforming to certain customs and principles doesn't mean forsaking who you are. You may not like doing some of the things expected of you</b>