Tech Infrastructure

• Technology infrastructure


  The composite hardware, software, network resources, and services required for the existence, operation, and management of an enterprise IT environment
• Technology infrastructure allows an organization to deliver IT solutions and services to its employees, partners, and/or customers
• Types of information systems


  • Transaction processing systems (TPS)
  • Management information systems (MIS)
  • Decision support systems (DSS)
• Transaction processing systems (TPS)


  Used to record and process transactions such as sales, purchases, and inventory movements. Essential for day-to-day operations and typically used by operational managers
• Management information systems (MIS)


  Provide managers with reports and summaries of the performance of the organization. Help managers monitor and control the business and make decisions
• Decision support systems (DSS)


  Designed to help managers make decisions by providing access to data and analysis tools. Can help managers analyze complex problems and make strategic decisions
• Key organizational complements for successful IS implementation


  • Leadership support
  • Well-defined organizational structure
  • Supportive organizational culture
  • Effective communication and change management
• Leadership support


  Strong leadership committed to the success of the information system implementation and use. Provide resources, guidance, and motivation
• Well-defined organizational structure


  Clear roles and responsibilities within the organization to support the implementation and use of the information system
• Supportive organizational culture


  Culture that values and encourages the use of the information system. Promote collaboration, innovation, and continuous improvement. Provide training and support for employees
• Effective communication and change management


  Communication plan to keep employees informed. Change management strategies to address resistance and facilitate a smooth transition