Understand the goals of the program and the organization
Confer with clients to establish the targets and conduct of the program
Help clients in calculating their investment return in relation to the cost of conducting the program
Plan the setting, logistics, room arrangements, and ground rules
Develop a program structure that allows all of them to share their ideas
Make sure that the team has the goal in mind all the time and is progressing toward that goal
Encourage quiet participants to speak up and manage the domineering ones
Choose a venue that is accessible and comfortable to the participants
Keep in mind that proper arrangements, layouts or placement of chairs and tables affect group participation
Present the program in a flexible and natural manner
Ensure that all participants feel comfortable in expressing themselves and taking part in the process
Figure out the group's level of engagement through their body language
Make sure that all participants give respect to each other
Consider feedback from participants as constructive and a way for personal improvement rather than being defensive
Be mindful of participants' actions, intervene when needed and ensure that inappropriate actions will not happen
Listen genuinely and carefully to the participants
Pause and summarize before processing the next point of the program
Prepare standardized post-evaluation tools to summarize and assess the outcome of the activities