Anything that can be offered in a market for attention, acquisition, that might satisfy a need or want
Relationship marketing
A type of marketing that focuses on establishing and maintaining customer loyalty
Goal
The aspirations that every company would like to pursue or the general direction that it wants to take
Psychographic
One of the major variables of market segmentation where variables represent the psychological profile of consumers
Demographic
The general characteristics of the population, e.g. gender, income classes, age, educational attainment
Advertising
Any paid and public presentation of products, services, or ideas, by an identified sponsor through a medium. The most common objectives are to build awareness, inform, persuade and to remind
Tools used in selling orientation
Flyers
Consumer product
Product and services for personal consumption
Reliability
An aspect of customer expectation which the company has the ability to provide the expected results and benefits consistently
Market segment
A subgroup of people that shares similarities which can be used for more efficient seller/buyer relationships
Assurance
An aspect of customer expectation which the company has the ability to convey trust and confidence
Target market
A subgroup of people that presents the greatest opportunity for targeting
Buyer
One of the consumers buying roles where the person makes the actual purchase
Positioning
The process of communicating the image of a brand into the minds of consumers
Initiator
One of the consumers buying roles where the person initially suggestsbuying a particular product or service
Tagline
A short phrase that captures the company's brand essence, personality and positioning
Demographic is one of the major variables of market segmentation which refers to the general characteristics of the population
Positioning is the process of communicating the image of a brand into the minds of consumers
Lifestyle
A manner of living that reflects a person's values and attitudes
Market segmentation
The process of dividing the market into homogeneous parts or groups
Responsiveness
An aspect of customer expectation which the company shows the willingness to provide service and assistance
Customer value
The perceived benefits and results a customer expects from the product or service
Market segmentation is a process of dividing the market into subgroups of similar customers
Market
The actual and potential buyers of a product or service
Selling concept
One of the traditional approaches to marketing which emphasizes aggressive selling and promotional effort
Product concept
One of the traditional approaches to marketing that assumes that customers prefer products that are inexpensive, affordable, and widely available
Customer service
The process of ensuring customer satisfaction with a product and service
Person marketing
A type of marketing that consist of activities undertaken to create, maintain, or change attitudes and behavior of target consumers towards particular people
Loyalty
A feeling of strong support for someone or something
Market is defined as the group of individual or organizational customers who have both the willingness and financial capability to purchase a particular product or service
Resellers
One of the organizational markets where entities buy goods and services in order to resell them at a profit
Industrial product
Products purchased for further processing or for use in conducting a business
Social marketing
A type of marketing where use of commercial marketing concepts and tools in programs designed to influence individual's behavior to improve their well-being in the society
Business name
The name that you register with your state to operate. You use it on your bank account, tax forms, and other legal documents
Logo
A symbol with a combination of text and images that helps a user or customer identify brands and differentiate between companies