Chap 5. Management skills

• Management skills

  1. Leadership
  2. Motivation
  3. Communication
• Leadership: try and influence people and achieve success as a leader. They must have certain characteristics and the abilities to communicate and motivate.
• Types of leadership 


  •autocratic- automatic thinking

  •democratic- demonstrates

  •free rein- freedom

  •charismatic
• Delegation: involves the assignment of authority to another person, generally from a manager to a subordinate, to undertake a specific work task.
• Motivation

  1. Mc Gregory's theory X and Y.
  2. Maslows Hierarchy pyramid of needs.
• Theory X


  •workers are lazy and not motivated

  • dislike work

  •autocratic leader

  Average human
• Theory Y


  •opposite view

  • self development and responsibility

  •motivated

  •democratic
• Maslows hierarchy pyramid of needs

  1. Physical needs
  2. Safety needs
  3. Social needs- belong to group
  4. Esteem needs- recognition
  5. Self actualisation- think about themselves
• Communication: process whereby people exchange information. It's purpose is to aid the understanding of situations, data, people and problems. It's important to receive feedback so the message has been understood and acted on.