Chap 6. Communications

• Elements in communication 


  •sender- transmitting and encode

  •recipient- decode

  • message- words, graphs and symbols

  •medium- present message, speech
• Barriers of communication

  •language- understandable

  •timing- good time

  •information overload- short,snappy, to the point

  •lack of feedback- unanswered and confusing
• EDI (electronic data interchange) are generated electronically and transferred automatically.
• Choosing a method of communication 


  •confidentiality/safety

  •cost

  •feedback

  •distance

  •urgency
• Types of meetings

  1. Board meeting- monthly
  2. Ad-hoc meeting- short notice about problems
  3. Statutory meeting- first meeting
  4. AGM (annual General meeting)-once a year
  5. EGM (extraordinary general meeting)- matter of urgency
• What's in an agenda?

  •Minutes

  •matters arising

  •correspondence

  •chairperson and auditors report

  •election

  •AOB (any other business)
• Data Protection Act 2018

  GDPR (General Data Protection Regulation) is a new European Union privacy law. Data protection is the privacy rights of individuals are safeguarded in relation to the processing of their personal data. It ensures that personal data is processed accurately and sets standards.
• GDPR

  1. Data subject- whom the data is being kept.
  2. Data controller- individual/ organisation who controls info on manual files.
  3. Data processors- holds info on behalf of controller.
  4. Data protection officer- (Helen Dixon) supervises the act and breaches
• Function of data protection commissioner

  • monitor and enforce GDPR

  • promotes public awareness

  • impose fines

  •prohibited data transfer