Pharmacy Operations

• Workflow analysis

  • a systematic process by which tasks performed in a particular work environment are broken down into their individual steps and then evaluated for variables such as accuracy, safety, efficiency, and customer/patient satisfaction
• Organic workflows/systems

  • allow for modification of workflows based on the needs at that time
• Mechanistic workflows/systems

  • are designed to facilitate the provision of safe, accurate, and efficient practice activities amid the constant changes encountered within the pharmacy and health care
• Pharmaceutical care

  • “the responsible provision of drug therapy for the purpose of achieving desirable outcomes that improve a patient’s quality of life”