Emotions

• Emotions


  Physiological responses to particular stimuli or situations, influencing our thoughts, behaviors, and overall well-being
• Emotions


  • They aid in survival, social cooperation, decision-making, and adaptation to our environment
  • They serve as adaptive mechanisms that enhance our ability to navigate and succeed in the complex challenges of life
• Feelings


  • The physical and mental sensations that arise as emotions are internalized
  • Cognitively saturated emotion chemicals
• Feelings


  • How we begin to make meaning of emotion
  • They cause us to pay attention and react to perceived threats or opportunities
• Feelings help us to react to what is around us and protect ourselves
• When we identify our feelings, we can decide how to act about it
• The Basic Emotions


  • Happiness
  • Sadness
  • Surprise
  • Fear
  • Anger
  • Disgust
• Positive Emotions


  • Express a favorable evaluation or feeling, such as joy and gratitude
  • Makes you feel good
• Negative Emotions


  • Express the opposite, such as anger or guilt
  • Makes you feel bad
• At zero input, when no stimulus is provided, most people experience a mildly positive mood
• Moral Emotions


  • Sympathy for the suffering of others
  • Guilt about our own immoral behavior
  • Anger about injustice done to others
  • Contempt for those who behave unethically
• Emotions are critical to rational thinking because they provide important information about how we understand the world around us
• To make better decisions it is important to employ both thinking and feeling
• Mood


  • A mix of feelings and emotions as we go through our days
  • A semi-persistent mental + physical + emotional state
• Moods


  • They help us stay attuned to handle what's next
• Sources of Emotions and Moods


  • Sleep
  • Personality
  • Time of the Day
  • Day of the Week
  • Weather
  • Stress
  • Social Activities
  • Exercise
  • Age
  • Gender
• Affect


  • The generic term that covers a broad range of feelings that people experience
  • An umbrella concept that encompasses both emotions and moods
• Emotional Labor


  An employee's expression of organizationally desired emotions during interpersonal transactions at work
• Types of Emotional Labor


  • Felt emotions (person's actual emotions)
  • Displayed emotions (those the organization requires workers to show and considers appropriate)
• Emotional Dissonance


  When employees have to project one emotion while feeling another
• Mindfulness


  Objectively and deliberately evaluating the emotional situation in the moment
• Surface Acting


  Hiding real emotion and acting the way it is required on the job
• Deep Acting


  Modifying the real emotions into the ones which are required on the job
• Emotional Intelligence


  • The ability to detect and to manage emotional cues and information
  • Includes conscientiousness, cognitive, and emotional stability
• Safety and Injury at work


  Negative moods cause distractions which lead to careless behavior. If an employee is in bad mood, there are more chances that he will get himself hurt
• Deviant Workplace Behavior


  When we work in an organization, we observe that employees often violate the norms and act in a way which is against the norms of the organization.
• Job Attitude


  If employee has spent good day at job, he will stay happy and will enter the home with happy emotions and mood, which in return will make the home environment pleasant and vice versa. The emotion you take home will be transferred to your family.
• Customer Service


  Employee’s emotions play important role in proving customer services. If employee is with good mood, he will provide best customer services. Employee’ emotions can be transferred to customers. If employee is in bad mood, he will make customers feel bad
• Creativity


  People with good mood are often more creative, flexible, allows themselves to think openly and produce more ideas than the people in bad moods. So, supervisors should try to keep their employees in good moods as this will make them more creative and beneficial for the organization
• Leadership


  Emotions play important role in effectiveness. energize subordinates, followers when he is excited, active and enthusiastic and convey a sense of competence, efficacy, enjoyment and enthusiasm.
• Negotiation


  It is said that a skilled negotiator has a “Poker Face” , as negotiation is an emotional process. Emotions and moods have benefits at work, in negotiation.
• Motivation


  Employees with positive moods and emptions are more motivated than other employees. Positive emotions and moods make people more creative, which leads to positive feedback from people observing them, this positive feedback will make employee’ mood more positive which in return will make employees to perform even better than before.
• Selection


  Employers should consider EI as a factor in the hiring process, especially in jobs that demand a high degree of social interaction
• Decision Making


  People in good moods or positive emotions help them make good decisions quickly. People experiencing bad moods or negative emotions are more likely to take a significant amount of time to make a decision and may not come up with a better solution than would people in good moods
• Feelings


  The physical & and mental sensations that arise as emotions are internalized.
• Feelings


  are cognitively saturated emotion chemicals
• feelings


  we begin to make meaning of emotion they cause us to pay attention and react to perceived threats or opportunities. It is acting on emotional data.
• Positivity Offset


  At zero input, when no stimulus is provided, most people experience a mildly positive mood. In fact, positive moods tend to be more common than negative ones