hsc unit2 overall

• value of care in health and social care services (MAINTAINING CONFIDENTIALITY)


  -staff shouldn't chat in corridors about care home residents, or leave person files laying around.

  -documents should be filed away safely.

  -information = only shared on a need to know basis.
• value of care in health and social care services (PROMOTING EQUALITY AND DIVERSITY)


  -care workers should always use non-discriminatory language and not be patronizing.

  -should challenge discrimination

  -care should meet individuals specific needs.

  -a trip out for residents in a care home should meet needs such as providing wheel chair access and a hearing loop system.
• value of care in health and social care services (PROMOTING INDIVIDUALS RIGHTS AND BELIEFS)


  -care environments could provide access to a prayer room or transport to church e.t.c.

  -right of pregnant women = home birth or hospital choice.

  -providing menu that caters for individuals dietary and religious needs.
• the values of care in child care services (WORKING IN PARTNERSHIP WITH PARENTS/GUARDIANS)


  -should be a 2 way relationship between parents/guardians and the care setting.

  -they should listen to each other and value one another's view to receive the best outcome for the child.

  -E.g. *welcome parents by having open days or having daily diaries kept by nursery staff to keep parents/guardians informed of progress.
• values of care in child care services (MAKING THE WELFARE OF THE CHILD PARAMOUNT)


  -(paramountcy principle.) should use child-centered approach and make sure children are healthy and staying safe e.t.c.

  -child shouldn't ever be humiliated by being publicly told off or make fun of.

  -child must never be abused or smacked.
• the values of care in a child care service (KEEPING CHILDREN SAFE AND MAINTAINING A HEALTHY ENVIRONMENT)


  -safeguarding procedure should be in place and all staff DBS checked.

  -staff = wear lanyards for identification.

  -health and safety procedures and legislation should be followed,4-should always be an appropriate staff to child ratio.
• the values of care in child care services (WORKING WITH OTHER PROFESSIONALS)


  -E.g. school nurse, a health visitor or a social worker.

  -information should be shared openly by sensitively.
• the values of care in child are services (MAINTAINING CONFIDENTIALITY)


  -information should be shared on a need to know basis only.

  -children's personal info should be kept secure

  -staff must not have conversations about the children where it can be over heard. This behavior must be challenged.
• the values of care in child care services (ANTI-DISCRIMINATORY PRACTICE)


  -staff should be good role models by using non-discriminatory language- no racist or sexist comments.

  -discriminatory comments or behavior should be challenged.
• the values of care in child care services (ENSURING EQUALITY OF OPPORTUNITY)


  -meeting children's cultural, religious, mobility, dietary or communication needs.

  -staff = aware of and follow the equal opportunities policy.

  -activities should be accessible to all with adapted resources if required, or one to one support.

  -all areas should be accessible to all

  -all children treated equally.
• the values of care in child care services (VALUING DIVERSITY)


  -displays, toys, resources such as books & DVD's, and food should reflect different beliefs and needs.

  -celebrate a range of festivals

  -welcome signs in different languages.

  -meeting individual communication or mobility needs shows children are valued.
• the values of care in child care services (ENCOURAGING CHILDREN'S LEARNING AND DEVELOPMENT)


  -activities should be stimulating and interesting for the children and suited to their developmental process.
• what is equality


  ensuring people are treated fairly and equally.
• advocacy service organisations


  1) SEAP= provides help resolving issues/ concerns about health and well being or health and social care services.

  2)Mencap= in partnership with people with learning disabilities and supports people to live life as they chose.

  3)Empower me= supports people who are mental health service users and people with learning disabilities to have a voice.

  4) British Institute of Learning Disabilities= campaigns with people with learning disabilities to be valued equally, to participate fully and be treated with dignity and respect.
• what does advocacy mean?


  helping/supporting an individual to speak up and express their views.
• rights which everyone is entitled to


  - choice

  - confidentiality

  - protection from harm and abuse

  - equal and fair treatment

  - consultation

  - right to life
• discriminatory practices


  -stereotyping

  -bullying

  -direct discrimination

  -abuse

  -labeling

  -indirect discrimination

  -prejudice
• discrimination


  -considering that a race, culture or type of person to be less value than ones own.

  -2 types of discrimination:

  *direct = discriminating somebody noticeably e.g. calling someone names

  *indirect = not obvious discrimination e.g. only printing information out in one language that might exclude people from accessing it.
• diversity


  it means difference and treating everyone the same

  e.g. race, gender, age, ethnicity e.t.c.
• empowerment


  action of marking an individual or oneself feel confident, stronger or powerful by giving them control over their life.
• equality


  people given the same rights/opportunities and treated fairly regardless of their culture/appearance.
• bases of discrimination


  -culture

  -race

  -age

  -social class

  -gender

  -sexual orientation

  -disability

  -religion
• maintaining rights


  terminology -

  *not patronizing

  *adapting communication methods

  date and info-

  *how to access a service

  *where the service is

  *how to complain about a service

  challenging discrimination-

  *speaking to staff

  *campaign materials e.g. posters in staff room.

  *raise concerns to manager

  inform service user-

  *complaints procedure

  *what they can do

  *who to speak to
• rights


  legal entitlements that people have
• vulnerability


  being exposed to harm and abuse from others.
• care certificate


  it consists of set standards that health and social care workers must follow in their daily working life. it provides clear evidence to employers, patients and people who receive care and support that the health or social care support has been assessed against a specific set of standards and has demonstrated they have the skills, knowledge and behaviors to ensure that they provide compassionate and high-quality care and support.
• THE IMPACT OF LEGISLATION AND NATIONAL INITIATIVES :
• person-centered approach to care and provision and individual needs met:


  legislation and national initiatives are focused on promoting and protecting the rights and needs of the individuals. It allows people using health, social care and child care environments to say what is important to them.
• empowerment:


  this is how a carer encourages an individual to make informed choices and decisions so that they can take control of their own life. care settings that implement legislation, initiatives such as the care certificate and carers applying the values of care will empower individuals to make informed choices and make decisions for themselves.
• accessible services:


  according to the equality act, reasonable adaptations have to be made to health, social care and child care environments to accommodate disabilities whether these are mental, physical or sensory.
• provides a system of redress:


  each piece of legislation outlines the rights that individuals are entitled to. if those rights are breached then the law can be enforced by taking legal action through the courts so that individuals have their rights restored or the person or organisation breaking the law is penalised.
• clear guidelines for practitioners to follow:


  the mental capacity act- makes it clear who can take decisions , in which situations and how they go about it.

  the data protection act- provides detailed regulations about how to handle information about individuals in health, social care and child care environments.
• raises standards of care:


  ofsted for example:

  -promotes service improvement/ raises standards

  -ensures services focus on the interests of their users

  -identifies good practice

  the CQC for example:

  -registers services

  -monitors and inspects services

  -regulates services

  -sets out the standards of care required.
• Name three different pieces of legislation that would apply in a health care environment

  1) the mental capacity act 2005

  2) the data protection act 1998

  3) the equality act 2010
• what is meant by a system of redress


  its a system operated by the Legislative Council to receive and handle complaints from members of the public who are aggrieved by Government actions or policies.
• state 4 standards included in the care certificate


  -duty of care

  -safeguarding adults

  -equality and diversity

  -understand your role
• what does CQC stand for and what is their role?

  care quality commission- their role is to regulate and inspect health and social care establishments
• key aspects of good practice:

  -being non-judgemental

  -respecting views, choices and decisions of individuals who require care and support

  -anti-disciminitory practise

  -valuing diversity

  -attending staff meetings to discuss issues/practice
• key term - non-judgemental


  respecting a persons feelings, experiences and values, even though they might be different from yours. Not judging anyone because of your own attitudes or beliefs.
• key term- professional development


  the process of improving and increasing the skills and capabilities of staff