Statement 10

• Statutory functions of the PCC

  1. Represent the interests of the public

  2. Promote the involvement of the public

  3. Assist people making or intending to make a complaint (through representation or otherwise) in Health and Social Care

  4. Promote the advice and information by Health and Social Care bodies to the public about the design, commissioning and delivery of services

  5. Undertake research into the best methods and practices for consulting and engaging the public
• Advocacy


  Listening to a person and then supporting them to take control and have their voice heard
• PCC's advocacy and engagement work

  • Supports the public to raise issues and concerns with their Health and Social Care services
  • Provides opportunities for the public to have their lived experience and voice heard by decision makers, to help improve and shape Health and Social Care services
• How PCC assists people making or intending to make a complaint

  1. Provides advice and information over the phone or through emails

  2. Seeks early resolution of issues before they become a formal complaint

  3. Provides individual and group advocacy casework as well as assistance through formal complaint processes

  4. Includes independent advocacy services like Serious Adverse Incidents (SAIs) and Public Inquiries
• In 2022-23, 11% of the people PCC supported had an issue or concern with Mental Health Services
• Main areas of concern raised by people with issues in Mental Health Services

  • Quality of treatment and care
  • Issues with how individuals have been treated
  • Help needed accessing Mental Health Support
  • Issues with decisions made
  • Lack of information / contact
• How PCC promotes the involvement of the public

  1. Through Engagement Platforms that bring together people with lived experience to work together and make change in Health and Social Care

  2. Engagement Platforms allow participants to communicate their experiences and thoughts with the PCC, as well as being able to share their views directly with decision-makers in health and social care
• One of PCC's Engagement Platforms has a focus on Mental Health
• How PCC promotes the advice and information by Health and Social Care bodies to the public

  1. Through the PCC membership scheme, a weekly newsletter that provides opportunities to be involved in consultations

  2. Through PCC's social media
• PCC is continually developing its engagement structures, working alongside the public and partners