consumer

• • Consumer protection legislation aims to ensure that consumers are treated fairly by the companies with which they interact
• • Legislation covers areas including
  • The safety of products
  • The standard and quality of products
  • The rights of customers if they are unhappy with their purchase
  • The product information that must be given to customers 
• data protection act 2018
• consumer protection act 1987- new goods must be safe
• sales of goods act 1979, sales and supply of goods act 1994 and sales and supply of goods to consumer regulations set out the rights of customers
• trade description act 1968- business cant mislead consumers
• The Trade Descriptions Act (1968) requires that businesses don't mislead consumers with false descriptions on packaging or advertising materials
• Acts related to the rights of customers

  • The Sale of Goods Act (1979)
  • The Sale and Supply of Goods Act (1994)
  • The Sale and Supply of Goods to Consumers Regulations (2002)
• The rights of customers under these acts

  Goods must be fit for their purpose and of satisfactory quality
• The Consumer Protection Act (1987) says that new consumer goods must be safe
• The Data Protection Act (2018) stops the misuse of data
• The Data Protection Act (2018)


  • Stops firms holding customer data beyond the point it's needed
  • Ensures data is only used for its specified purpose