Thoughtful Ideas

• Life shouldn't just be about solving problems. There must be things that move our hearts and make us excited to wake up each morning.
• Jeff Weinstein

  A product lead at Stripe who prioritizes building products by deeply understanding and obsessing over customer needs
• Weinstein's approach to product development

  • Customer-centric
  • Focuses on direct customer interaction
  • Employs unconventional tactics to gain customer insights
  • Emphasizes the importance of metrics that reflect customer satisfaction
• Weinstein's tactics to gain customer insights

  1. Silence: Encouraging silence during customer interactions to unearth customers' most pressing issues

  2. Direct Outreach: Leveraging platforms like Twitter, sharing his email and offering to text customers directly to gather feedback

  3. Speed: Prioritizing quick responses to customer inquiries to build trust and demonstrate that their feedback is valued
• Metrics

  Quantifiable representation of the value being delivered to customers<|>Weinstein emphasizes the need to measure success from the customer's perspective
• Stripe Atlas

  • A product designed to simplify company formation, with the key metric being the percentage of founders completing the incorporation process without requiring any support interaction
• Weinstein's "study groups"


  1. Empathy through Simulation: Employees from various departments role-play as customers attempting to use Stripe's products, focusing solely on experiencing the product from a customer's perspective

  2. Unveiling Pain Points: Participants gain firsthand insights into the product's pain points, which are then funneled into Stripe's existing processes for prioritization and bug fixing
• Weinstein's approach to building products within a large company emphasizes customer centricity, prioritizes insightful metrics, and employs unconventional methods for product development