Oraganizational Communication

• can be defined as a method of conveying and sharing information such as organizational goals, plans used to achieve those goals,

  policies, rules & regulations, and other trivial details.


  Organizational communication
• It is a term that covers all communication employed by

  a company and its representatives.

  Organizational Communication
• Organizational communication requires active

  participation of the following:

  1. The CEO and senior management

  2. Human resource teams

  3. Managers and team leaders

  4. Employees
• Importance of Organizational Comm.

  • promotes motivation

  • source of information

  • alters individual’s attitudes

  • helps in socializing

  • assists in controlling processes
• Forms of Organizational Comm.

  1. Formal and Informal communication

  2. Directional communication

  3. Oral vs. Written communication

  4. Internal vs. External communication
• typically refers to an official interchange of

  information. Regardless of your role within an organization, knowing how to formally communicate and recognize formal communication can help improve the way you communicate with colleagues and the company's management.


  Formal Communication
• • It clearly defines and establishes authority

  • It improves overall efficiency

  • It reduces the likelihood of mistakes and errors

  • It can create discipline

  • It tends to be more credible when sending important messages

  • It can improve work coordination

  Formal Communication
• Forms of Formal communication

  Meeting, Activity reports, Memos, Letters and emails, Formal discussions
• Scheduled meetings within the same department or

  involving several departments

  Meetings
• Reports are formal documents that are usually

  sent to the management team, in which one or more subordinates

  formally describe their activity.

  Activity reports
• hort for memorandum, a memo is a written message

  sent to a large number of people within an organization or

  department, regarding various procedures or business dealings.

  Memos
• Letters, in either physical or electronic form,

  are a widely used method of formal communication.

  Letters and emails
• A one-on-one discussion between people

  working for the same organization, in similar or different places on

  the hierarchical scale, is also an often-used method of formal

  communication.

  Formal discussions
• is any interaction outside of an

  official communication structure.

  Informal Communication
• is a key component of any

  company's organized communication structure.


  Informal Communication
• Two employees having a conversation over lunch are participating in

  informal discussions.

  Informal communication
• It introduces a concept that categorizes

  communication into upward, downward, and

  horizontal/lateral communication. It explains the

  need to have various methods and channels

  available within the corporation for people to

  communicate in all directions.

  Directional Communication
• This indicates how staff

  communicates with higherranking officials, such as an

  employee speaking with

  their manager.

  Upward

  Communication.
• It occurs when an employee is communicating with staff below them in theorganizational structure. The goal of downward communication is usually to ensure the best work ethicfor employees of every level.

  Downward Communication.
• It occurs between two employees on the same level of

  the company hierarchy. This is often the most common form of

  communication in a business, with staff interacting with their

  peers and fellow team members throughout the day.

  Horizontal communication.
• allows you

  to interact while you speak,

  which makes for more dynamic

  interactions.

  Oral Communication
• the most important distinction is the ability to present with tone


  Written communication
• This form of communication is integral to helping

  employees interact as effectively as possible, and it

  may also include more candid observations than

  public messaging.

  Internal Communication
• often benefits from brevity, with shorter paragraphs and sentences better suited to maintaining the reader's interest.

  written communication
• Types of Internal Communicaton


  • Management-to-employee communication

  • Employee-to-management communication

  • Peer-to-peer communication

  • Crisis communication

  • Change communication
• It refers to any messaging it sends to stakeholders

  other than its workforce. audiences include customers, suppliers,

  shareholders, government bodies, and the public

  External Communication
• Types of External Communication


  Product news and announcements

  • Company achievements

  • Sales and promotions

  • Brand awareness

  • Supplier and vendor relations

  • Conferences and Seminars
• Communication Materials in the workplace


  • Internal Newsletters

  • Instant Messaging

  • Internet

  • Blogs

  • Team Bonding

  • Digital signage

  • Employee apps