Short-term memory is encoded, not literal. Preferred encoding for many tasks is phonological / acoustic. Error data (Conrad, 1964) shows mistakes are sound-alikes, but not look-alikes.
In some models, substitutes for STM. Emphasizes the processes, rather than the storage space. Working memory is where information from senses and long term memory converge.
Evidence for two systems (separate working memory and long term memory): Brain Activity & lesions, Case studies (e.g. E.P. damage to both hippocampi), Frontal cortex active in working memory tasks, hippocampus essential for LTM tasks