Deals with standard products with a large demand
The products that everyone buys like milk or vegetables
As most competing products in the mass market are essentially the same, customers make decisions based on price
Therefore businesses try to decrease costs and buy in bulk to maximise profits
Low cost requires high levels of automation in operations
large sales volumes require convincing promotional campaigns
Due to greater choice, highper personal incomes and customers seeking more individualised products, the mass market has been replaced by segmented or niche markets