characters with loving families are shown to be happy: Fred, the Cratchits, Belle. Characters who do not have close families are miserable: Scrooge and Marley.Families metaphorically provide warmth - when Fred enters the office, it seems to warm up: "He had so heated himself with rapid walking in the fog and frost, this nephew of Scrooge's, that he was all in a glow".Scrooge is constantly described as being cold: "No warmth could warm, no wintry weather chill him". He is cold-hearted until he accepts love