Ch8: Consumer Agencies

• CCPC


  • Competition and Consumer Protection Commission
  • Set up in 2014
  • Protects consumers by ensuring anyone supplying goods and services obeys consumer law
  • Ensures that competition laws are obeyed so Ireland stays a country where businesses compete fairly and consumers have choice
• CAI


  • Consumer Association of Ireland
  • Founded in 1996 as a non-profit organisation
  • Made of many Irish consumers that represent all counties
  • Protects the rights of Irish consumers - speaks on any issue of concern to the consumer
  • Provides advice/support to consumers - CAI has a report, guide, magazine, etc.
• ASAI


  Advertising Standards Authority of Ireland

  Set up by the advertising industry to protect consumers

  Advertisements must be legal, decent, honest, truthful
• ComReg


  • Commission for Communications Regulation
  • Regulates competition by setting prices, allocating frequencies and issuing licences
  • Enforces law regarding communications by taking down any illegal operation, such as a pirate radio stations
• Ombudsman

  • Appointed by the president, is unaffiliated/independent of the government
  • Investigates complaints toward any organisation, including the HSE, city councils, universities, etc.
  • To get a complaint investigated with the Ombudsman, you must have tried to resolve the issue yourself.