Role of Workplace

• Intra-role conflict -> competing demands within the same role.
• Inter-role conflict -> competing demands between different roles.
• Effects of work environment on stress -> temperature (too hot/cold creates stress and aggression), noise (unpleasant stimulus especially if no control).
• Level of control in the workplace -> workload (too much work is stressful and leads to ill health when employee lacks control), perception (key factor is whether employee believes (perceives) they have control or not).