Total Quality Management

• Total Quality Management is an integrated system or methodology applied throughout the organisation. It helps to design, produce provide quality products and services to customers
• TQM involves every part of the business, and quality is everyone's (management and employees) responsibility
• The aim of TQM is to improve quality of products and services to satisfy the needs of customers beyond their expectations
• Continuous improvement is the foundation of TQM. All techniques, systems and machinery used must be subjected to continuous improvement.
• It is the responsibility of each employee to take care of their quality
• Machines and equipment are checked regularly
• All inputs are checked thoroughly and discussions are held on how to improve quality
• Management ensures that each employee is responsible for the quality of their work and actions