A strategic process used by organizations to ensure they have the necessary resources and infrastructure to meet both current and future demand for their products or services
Capacity can be defined as the maximum output rate that can be achieved by a facility. The facility may be an entire organization, a division, or only one machine.
If a company does not plan its capacity correctly, it may find that it either does not have enough output capability to meet customer demands or has too much capacity sitting idle
There is no one way to measure capacity. Different people have different interpretations of what capacity means, and the units of measurement are often very different.