refer to a business' ability to combine its skills, knowledge, and processes to provide it with an advantage over competitors, known as competitive advantage.
scientific decision making
Decision trees
Investment appraisal
Sales forecasting
Sensitivity analysis
Network analysis
confidence interval
gives thepercentage probabilitythat an estimated range of possible values in fact includes the actual value being estimated
Carols CSR Pyramid
economic, legal, ethical, philanthropic
income elasticity of demand
necessity = 0-1
luxury = 1+
penetration pricing
setting a low initial price on a new product to appeal immediately to the mass market
price skimming
Charging the highest possible price that buyers who most desire the product will pay
Sources of finance (internal)
Personal funds, retained profit, sale of assets
Sources of finance (external)
-Overdraft
-Bank loans
-Mortgages
-Venture capital
-Shareholder's share capital
-Debt factoring
non financial motivation
delegation, job rotation/enrichment, empowerment
Financial motivation
promotion, commission, bonuses, benefits
experience curve
the decline in unit costs of production as cumulative output increases
organisational culture
The values, attitudes and beliefs of the people working in an organisation
fiscal policy
A government policy for dealing with the budget (especially with taxation and borrowing)
monetary policy
managing the economy by altering the supply of money and interest rates