Quality

• Quality?


  quality refers to good / service's ability to satisfy a specific need.
• Quality control?


  A system that ensures the desired quality is met by inspecting the final product to ensure that it meets the required standards.
• Quality assurance?


  Ensures that required standards have been met at every stage of the process.
• Quality management?

  • Refers to techniques / tools used to design / improve the quality of a product.
  • Aims to ensure that the quality of goods / services is consistent.
• Quality performance?

  • Total performance of each department measured against the specified standards.
  • Quality is measured through physical product, etc.
• Quality management systems?


  A quality management system (QMS) is a system that documents processes, procedures and responsibilities for achieving quality policies and abjectives.
• Benefits of a good quality management system :

  • Time and resource are used efficiently.
  • Business has a competitive advantage over its competitors.
  • Employers and employees will have a healthy working relationship resulting in happy / productive workers.
  • Improves business image as there are less defects / returns.
• PDCA model/steps:

  1. PLAN: the business identify the problem. plan the method and approach.
  2. DO: The business should implement the change on a small scale.
  3. CHECK/ANALYSE: use data to analyse the results of change. check whether the processes are working effectively.
  4. ACT AS NEEDED: if the change was successful, implement it on a wider scale. devise strategies on how to continually improve.
• Role/Importance of Quality Circles:

  • Solve problems related to quality nd implement improvements.
  • Investigate problems and suggest solutions to management.
  • Increase employees' morale and motivation.
  • Create harmony and high performance in the workplace.
  • Build a healthy relationship between the employer and employee.