Non-verbal paralanguage may be more important than the words themselves
Body posture or eye contact may express meaning even if verbal communication does not
Phone communication
Paralanguage signals such as pauses and tone of voice can communicate intention
Internet communication
Meaning is dependent only upon words and nothing else
Self-disclosure
An important feature of face-to-face relationships in the offline world
Reduced cues theory
Self-disclosure is lower in computer meditated communication (CMC) relationships, and they are less effective than face-to-face ones because they lack many of the cues we normally depend on in face-to-face interaction
Lack of cues in CMC relationships
Leads to deindividualization as it reduces people's sense of individual identity, which in turn encourages disinhibition to others
Deindividualization in CMC relationships
Virtual relationships are more likely to involve blunt and even aggressive communication
Blunt and aggressive communication in CMC relationships
Reluctance to disclose and reveal any meaningful information about yourself
Hyper personal model
Online relationships can be more personal and have higher self-disclosure than face-to-face ones
Self-disclosure in virtual relationships
Disclosure happens earlier and once established, they are more intense and intimate
The sender of a message has more time to manipulate their online image than they would in a face-to-face situation
Anonymity promotes self-disclosure as people feel less accountable for their actions and behaviour
Gate
Any obstacle to the formation of a relationship
Absence of gating in CMC relationships
Allows an online relationship to 'get off the ground' in a way that is less likely to happen in a face-to-face relationship